9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1381-1390 out of 3185
WC
W Cl
09/25/22
I had a great web meeting with…
I had a great web meeting with Raffaella Sinamtwa. Raffaella was very helpful in the breakdown of the HR roles and processes. We know what needs to be done in an incident and generally keeping employees feeling safe.
E
Emma
09/25/22
Great meeting with Abigail
Great meeting with Abigail All the information was clear & concise and she regularly checked if we had any questions or if we wanted anything going over. Thank you Abigail!
DM
Deborah Metcalfe
09/25/22
Darren Buck was very helpful giving…
Darren Buck was very helpful giving clear instructions and great follow up email.
K
Kelly
09/25/22
Great show around Bright HR from…
Great show around Bright HR from Joshua. Really informative and asked me regularly if I had any questions.
M
Michelle
09/25/22
Mohammed Rahman
Mohammed was very informative, he asked what i would like to know and went from there. It was very clear and gave a excellent demonstration.
K
Kennedy
09/25/22
I have been having some trouble…
I have been having some trouble accessing the Bright portal, a lady called Paige gave me a call and went above and beyond to help me. She even followed the call up before she left for the day to ensure my issue was resolved. Amazing customer service, very polite and helpful
J
Jodie
09/22/22
10/10 Friendly Customer Service!
Gareth hosted the BrightHR and BrightSafe training for me and my MD in the craziest of outfits last Friday which definitely made us all chuckle and made the training more fun to watch! Since the training I have had a query about a pregnancy risk assessment I needed to create but couldn't find - to which Gareth went above and beyond my expectations to help me with! absolute 10/10 for customer support & friendly advice! Thank you :)
MB
Mr. Brian Lucas
09/21/22
Information was Concise
Information was Concise, exactly what I needed and fully understandable. Mohammed did a good job. Very satisfied.
HM
Heather McCaughey
09/21/22
Thank you
Cannot thank Katie Mc enough for tolerance, patience and relentless understanding guiding us through a very uncertain period. On one occasion in out of hours our call was diverted to Elizabeth N who completely and seamlessly continued on from Katie's knowledge and advice. The service has been unbelievable - thank you so much.
R
Rudra
09/21/22
Very good service
Very good service, answered all the questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].