9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 121-130 out of 3185
NO
Nick Oliver
06/19/24
Thanks Joy
We had an issue with a manager's permissions, Joy was really helpful and very patient.
KO
Kevin O Leary
06/19/24
Good experience
My questions were answered very clearly and the operative was very easy to deal with and very helpful.
EY
Esther Yamoah
06/18/24
thank you
Thank you so much,
HC
Hollie Cobbett
06/18/24
Rachel was fantastic!
We had our first on-boarding session with Rachel yesterday, and she was truly fantastic. She answered all our queries, and provided brilliant solutions when we were trying to work out how the system can suit our company structure. Very glad to have Rachel as our Account Manager!
CC
Chloe-Rose Considine
06/18/24
Excellent Service
Jason was very helpful and supportive throughout. Communication was excellent, he was approachable and professional. I highly recommend the service.
RK
Rachel Killoran
06/18/24
Helpful Support
Bradley from support centre was really helpful in resolving my issue today. He understood my concerns and called me with a resolution quickly - he was friendly and polite.
NS
NICKY SHEARWOOD
06/18/24
It was so refreshing toIt was so refreshing to speak with Darren this morning. I explained the help I needed and Darren took control and answered my question with full support. He logged into my sys
It was so refreshing to speak with Darren this morning. I explained the help I needed and Darren took control and answered my question with full support. He logged into my system and helped me with a tricky problem. Darren was clear and friendly and confirmed that all was now complete. His tone, attitude was friendly and professional and I was really grateful.
MC
Mr Craig Campbell
06/18/24
On-boarding with Faiza
Many thanks to Faiza for her unbelieveable patience as part of our on-boarding process, which was not helped at all due to IT issues at my end (which she also managed to navigate me round). Nothing was too much trouble and even the request for an immediate follow up call to help me with an issue was actioned straight away.
M
Marlies
06/18/24
Great service!
Jason was so polite and helpful and went over and above to help. Great customer service, thank you.
FF
Fluidity Freerun
06/18/24
to the point and helpful
to the point and helpful, friendly advice
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].