9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1351-1360 out of 3185
E
Eliza
10/04/22
Callum was very helpful
Callum was very helpful, professional and friendly. Great service!
A
Aisling
10/04/22
Wasim
Met with Wasim, very friendly, professional and knowledgeable, felt I learned a lot from my meeting as everything was explained very clearly
J
Johnathan
10/03/22
Great introduction to BrightSafe
Really helpful training from Eden. An excellent introduction and step by step view of each part of the package. This gave me confidence in using BrightSafe and being able to find what I need and so make the transition from paper records to keeping records on the system. Thanks Eden.
DR
Demi R
10/03/22
Samuel L was fab!
I found my meeting today very helpful. Samuel L was happy, helpful and explained everything regarding HR app clear! I am happy with my service today and Samuel was great!
C-
Customer - Surrey
10/03/22
Easy onboarding process
Very impressive start to using BrightSafe for managing and advise on our H&S systems/processes. So far it's hitting all of our requirements and onboarding has been very easy. Great online training session this morning with Nick on the application and its functionality and can already see the benefits this is going to provide.
A
Amanda
10/03/22
Great help
Paige was incredibly helpful when I called her; I didn't have much information and she went above and beyond to find what I needed including suggesting additional support.
MC
martin carlton
10/02/22
Clear and concise
Very clear and concise instructions
S
stacey
10/02/22
Raffaella Sinamtwa
Raffaella Sinamtwa Very helpful, friendly and professional. Raffaella explained in detail how brighthr works answered all my questions.
MS
Mehdi Sharifi
10/02/22
Great service
Great service, thank you
CD
Craig Dunn
10/02/22
Great work and straight to the answer…
Great work and straight to the answer by the chap that helped me.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].