9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 111-120 out of 3185
VY
Vicki Young
06/20/24
New customer demo by Tomas
Tomas was great talking us through the set up and use of the BrightHR system along with the Blip & POP apps. Easy to listen to and learn from without the being made to feel an idiot that so many demos do.
DM
Dave Massey
06/20/24
Excellent Oboarding and Service
I have just been onboarded by Natasha Okparavero. What a fantastic experience, she tailored my onboarding to be specific to my business and my requirements. We had a laugh and the entire experience was fantastic. Thanks Natasha Dave
JF
Joanna Fellows
06/19/24
Tomas Zhao Do Amaral was very…
Tomas Zhao Do Amaral was very helpful in setting up my employee summary on the Bright HR software to help track working hours and holiday. He was friendly and answered all of the questions I asked.
SP
Sian Platts
06/19/24
As a stand-alone HR professional
As a stand-alone HR professional, I always appreciate the opportunity to discuss my approaches to complex people matters with the Bright HR team. Rahwiya Malik was fantastic with her advice today - confident and clear with her advice regarding her knowledge of capability and discrimination. Being able to advise with confidence and clarity gave me reassurance, and I wouldn't hesitate using her again.
MW
Matt Woodhouse
06/19/24
James is the man!
James, the guy that helped me was very knowledgeable, very patient and very friendly
S
Sagar
06/19/24
It was a thoroughly detailed session on…
It was a thoroughly detailed session on the onboarding process with Tomas Zhao Do Amaral! He was extremely patient and cordial in responding to all the queries in the usage manual of the hub!
SR
Sharon Rose
06/19/24
Helpful and knowledgeable staff
Zoe was very helpful and knowledgeable. She understood our needs and showed us the features we required, answered all questions and made it easy to understand.
AW
Adrian Worrall
06/19/24
Really informative and friendly
A really informative and friendly on-boarding session for Bright Safe with Jamie today. I have already completed some of the setup admin tasks.
MF
Max Freeman
06/19/24
Had another great teams call with…
Had another great teams call with Natasha Okparavero today. Again they made the online learning experience a joy and helped me in understanding so much more about what I can do for my business within the Bright Hr portal. Truly 10 out of 10 service.
JJ
Jackie Johanson
06/19/24
Great customer support!
Always find Bright HR Support to be helpful and very quick with their response. Thank you Bradley Green for your quick reply to my question today, much appreciated.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].