9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1211-1220 out of 3185
NM
Nicola Masetti
01/03/23
Very helpful
Had my second introduction today and the gent was very helpful. Easy tools to help manage tour staff and payroll.
S
susan
01/03/23
The member of the team Mohamad was very…
The member of the team Mohamad was very helpful and focused on the navigation of the site for access to documents.
NP
Nigel Parker
01/03/23
Eoghan adapted the meeting to my needs…
Eoghan adapted the meeting to my needs as an experienced user.
JW
Jo W
01/03/23
"Onboarding Experience"
What do you like best about BrightHR? Had a great onboarding experience recently with Mark Moffatt. He was very good at explaining the system's functionality and how to adapt it to suit our firm's needs. He suggested some improvements to how we were planning to use it, which we have now adopted.
RM
Rick Mounfield
01/02/23
A seemingly complex problem - solved
A seemingly complex for me......made very easy with accurate and patient coaching from Bright HR support. Mohammed Rahman thankyou for your assistance.
NE
Nelson England
01/02/23
Professional, Engaging & Easily Understood
Professional, friendly, and engaging. He knew the product well and was able to talk through the key features and benefits in a manner which was clear concise and easily understood.
MS
Maisie Stanyon
01/02/23
I can not thank Sue Hargreaves & Alison Gabriel enough!
I can not thank Sue Hargreaves - Lead Employment Law Business Partner & Alison Gabriel - Health and Safety Advisor enough for their help this week. My business has hit hard times due to an unexpected flood 5 days before Christmas. On my 1st day back I discovered black mould caused by the flood and unsure what to do I called BrightHR and got in touch with Alison. I was very emotional and scared for the future of my business. Alison was very comforting and guided me through the health & ...
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J
John
01/02/23
Kai was lovely to work with on our…
Kai was lovely to work with on our training session, she made everyone feel at ease and asked before moving on if anyone had any questions or did not understand anything. I would highly recommend
MS
mikaela S
12/23/22
"Great Experience"
What do you like best about BrightHR? Samuel Lambrou was so helpful and really supportive during the training session What do you dislike about BrightHR?
MN
MARY NAKIBUULE
12/22/22
Excellent
Excellent. Easy to use and It has all we need. Great help from Darren Greenwood. Thank you so much.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].