9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1201-1210 out of 3185
KS
karen smith
01/04/23
Kai explained the dashboard and…
Kai explained the dashboard and platform really well and covered everything i needed to know
G.
Gloria .W
01/04/23
Hannah M. Impeccable customer service support
After calling multiple times with little success, I got through to Hannah M. Many thanks for your fantastic customer service, and ability to understand, address my request and efficiently deal with it. Your professionalism, phone manner, knowledge and overall service were nothing short of excellent. Thank you for providing amazing, professional, and friendly support and I hope you do deal with me the next time I call for help. Gloria. W
LS
Liam Salmon
01/04/23
Fantastic training from Holly
Fantastic training from Holly. Very thorough and easy to follow. Would highly recommend any company to use this system for their business.
NA
Nancy Adolpho
01/04/23
Very easy to follow instructions and…
Very easy to follow instructions and clear direction. Eoghan Reilly was a great help.
T
TMC
01/04/23
I was chatting with Eden Flanagan with…
I was chatting with Eden Flanagan with queries i had reqarding changing working time patterns on the bright system. I am very grateful for her help and for how quickly she was able to resolve my issue.
C
Carla
01/04/23
Great system, helpful support
Even though Mohamed Raman gave clear instructions I still clicked the wrong button at one point, in excitement. He was so kind helping me sort it. Great system and very knowledgeable staff.
SD
Stuart Dalziell
01/04/23
Mohammed from Bright HR was informed
Mohammed from Bright HR was informed, efficient and clear in his explanations and guidance on the training session.
PL
Pimseal Ltd
01/04/23
Great Service
Very professional staff, and in particular Darren G was extremely helpful in explaining the system. The platform is very intuitive and integrates the various HR functions. Early days, but this is certain to benefit our business.
AF
Aidan Friel
01/03/23
Fantastic training and support from Rebecca McNab
Rebecca provided me with induction training for BrightHR. She was super patient, helpful and very understanding. No question or request has been too much trouble for her. I am thrilled to have had the opportunity to be acquainted with such a skilled and professional employee of BrightHR
JB
Julia Batley
01/03/23
introduction to Brighthr
Thank you Callum for taking the time to speak with us today. We are at the start of our journey with Brighthr but I feel optimist that we will be supported.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].