9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 101-110 out of 3185
B
Beibei
06/21/24
John is really helpful!
Date of experience: June 21, 2024
CR
Cara Reynolds
06/21/24
Fantastic service
We are new to BrightHR and the whole process has been fantastic. The Software is simple to use and great for recording holidays etc. Julie has been a huge support with a recent issue and we cannot thank her enough for explaining things clearly and guiding us through the process.
LD
Lewis Daniels
06/21/24
Farshad was very helpful and helped me…
Farshad was very helpful and helped me resolve the issue
ST
Social Telecoms CIC
06/20/24
Small issue with document visibility
Small issue with document visibility - Bradley fixed it quickly and efficiently
CN
Charlottes New Sofa
06/20/24
Clear advice given with simple…
Clear advice given with simple explanations, thanks for your help.
JT
Josie Turner
06/20/24
Ellie was great on the chat
Ellie was great on the chat, took time to get to the bottom of my query and sent me clear and concise instructions, thank you
SW
Sarah Walters
06/20/24
Thanks to Natasha for checking in prior…
Thanks to Natasha for checking in prior to our appointment and being prompt during the meeting. Natasha was knowledgable about the system which has helped me to utilise the benefits of BrightHR.
JW
Joanna Walsh
06/20/24
Navigating Bright Safe
Natasha was very helpful when showing me how to navigate and work Bright Safe. She spoke very clearly and made it easy to understand. If I have any questions or need help again, it will be Natasha ill be looking for.
B
Businessxyz
06/20/24
Risk assessment training
This morning I had a call with Zoe from Bright HR, Zoe was more than accommodating, very professional and answered all the questions I had without hesitation. Zoe took the time to go through all the different steps with me and was very patient while I took notes. I know I will be able to go on and do risk assessments now with confidence. Thank you Zoe
P
Paul
06/20/24
Natasha Okparavero gave a clear concise…
Natasha Okparavero gave a clear concise summary of platform capabilities and answered all our questions
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].