9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1161-1170 out of 3185
DC
Dave Calford
01/15/23
On Board Training…
I recently had on board training with Mohammed. He did a fantastic job at presenting BrightHR , he was very clear , concise and answered all my questions perfectly . He was also very patient and was very pleasant and I'm sure an absolute credit to the BrightHR team
AS
Antony Smith
01/15/23
Really slick app and easy to use.
Date of experience: January 16, 2023
BW
Beth Wilson
01/15/23
This morning I had the pleasure of…
This morning I had the pleasure of speaking with Joshua Yates, Joshua is charismatic and was more than happy to help with any questions. Thanks Josh!
SJ
Sarah James
01/15/23
Onboard Training
Mohammed talked me through the different processes in clear and thorough manner. He was very helpful and was able to answer any questions that I had as we went through the onboard training for BrightHR software.
KT
Kyle Toolan
01/12/23
Great advice
Great advice, quick and simple service. Thanks to Darren Greenwood for his clear explanation of things.
RH
Roger Hines
01/12/23
Great experience with Darren Greenwood
Great experience with Darren Greenwood, a great system, and is very intuitive and easy to use, thanks to Darren's help and support. I would highly recommend it to businesses of all sizes.
R
RMB
01/12/23
We needed some HR expertise
We needed some HR expertise, and Bright HR didn't disappoint. The HR consultant assigned to us - Julie Brittell - was absolutely fantastic. Her knowledge was second to none, and her customer services skills were spot on. We were instantly put at ease by Julie, and we sailed through the HR process, guided by her. I can highly recommend both Bright HR and Julie. What a fantastic service! RMB
JM
Jill Meredith
01/12/23
Useful!
Eoghan gave a great introduction to the BrightSafe platform and after seeing how user friendly it looks, I'm already looking forward to utilising it more in my every day operations.
C
customer
01/12/23
Bright HR review
My onboarding manager Darren Greenwood was very good at explaining how to get started at all the various aspects of bright HR. Lots to learn but so many benefits for our growing company.
TD
Tony Dawber
01/12/23
Helpful and knowledgeable
Date of experience: January 13, 2023
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].