9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1171-1180 out of 3185
NC
Neil Campion
01/12/23
We had a presentation with a Darren Greenwood
We had a presentation with a Darren Greenwood of Bright HR who was very professional and helpful throughout the presentation answering any questions we had. I also had some follow up conversation with him which was great support.
JO
Joseph O'Keeffe
01/11/23
Great service and platform
The platform itself is very user friendly and easy to navigate. The training I received from Rebecca was top notch. The company, Rebecca and the rest of the staff have been great to deal with. Thank you.
MJ
Maggie Jones
01/11/23
Peter is very helpful and jumps on…
Peter is very helpful and jumps on straight away. Always resolves any issues swiftly
AO
Ashford Orthodontics
01/11/23
Good support by our account manager Kai…
Good support by our account manager Kai demonstrating how to use Bright HR. We find Bright HR easy to use and the apps straightfoward. They are regularly adding new features too.
AC
Alison Christchurch
01/11/23
Excellent introduction to this product
Having agreed to use Bright HR they wasted no time in getting me up to speed. The training was immediate and the product looks good. Thanks Mohammed.
TH
Tracy Harris
01/11/23
Excellent product
Excellent product Bright HR and so far the Health and Safety (we have just signed up) looks really good. The trainer was really knowledgeable and knew his stuff.
A
Anoosha
01/11/23
It was our first time dealing with the…
It was our first time dealing with the Bright Hr app, and Joshua Yates has been really helpful when he has been through each option of the app, which made it easier for us to understand and navigate the system. Really convinced with the app as it has everything all in one. Looking forward to working along and using the app to the extent.
SF
Support for Families
01/11/23
Nathan was very supportive and gave…
Nathan was very supportive and gave clear instruction and guidance which very quickly helped me to resolve my issue. I'd struggled to resolve this on my own for a full day, Nathan helped fix it in a few minutes. Thank you
RF
Rory Flaherty
01/11/23
Rebecca was very clear and informative
Rebecca was very clear and informative. Open to questions and overall easy to understand.
C
Chris
01/10/23
Fantastic service!
Eoghan Reilly was very knowledgeable, and flexible with the scheduling of our Bright HR demo. He also provided a lot of videos/tools and said I could reach out to him if any questions.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].