9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1091-1100 out of 3185
PM
Phil Madden
02/06/23
Rebecca McNab was excellent at relaying the product
Rebecca McNab was excellent at explaining the product and made it easy to negotiate. The meeting was very relaxed but informative. I found it very helpful Thanks Rebecca, From Phil Madden
F
FMR
02/02/23
Thanks shane for great onboard Training session
Thanks shane for great intuitive & educative onboarding session. If stuck i can return & be helped too anytime. 👏🏼
HB
Hannah Bratley
02/01/23
Wasim helped me with all the questions…
Wasim helped me with all the questions I had, he is very friendly, approachable and knowledgeable. Thanks Wasim!
WG
Wigan Golf Club
02/01/23
Bright HR Demo
Darren was very professional and informative of the software when delivering the demo session on Bright HR, ensuring that all of our questions were answered in detail. He also explained what would happen next really well.
L
Lyndsey
01/31/23
found it very helpful
Date of experience: February 01, 2023
MG
McNamaras General Merchants
01/31/23
Just finished my training with Holly…
Just finished my training with Holly Christie, simple and to the point . We are a new company to Bright HR and it was very welcome to receive clear training in this system and clearly understand what it can do. A lot to learn and experience. Looking forward to working with this.
MB
Michelle Browne
01/31/23
Bright HR Training
Did my Bright HR training with Rebecca Mc Nab today, I had a great training session with Rebecca , she explained every aspect of the system thoroughly with me, Rebecca took her time answered all my questions clearly, looking forward to my BrightSafe training.
L
LJAG
01/31/23
Shane Prime explained everything I…
Shane Prime explained everything I needed to know very clearly. He was super helpful and answered all my questions with confidence. He was very re-assuring, thanks Shane.
PC
Pawfectly Christchurch
01/31/23
5* customer care team! Highly recommend!
I mainly spoke to Paul who was absolutely fantastic. The world of HR systems was all new to me and Paul was very reassuring and took the time to go through all my questions with professionalism and patience whilst also being kind and friendly. I had done some shopping around before this, not only were they the best value for money in terms of the extent of the product but Paul was a genuine human! As silly as that sounds, I had spoken to so many other people at other companies who just ...
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S
Sadie
01/30/23
Mohammed Rahman was a brilliant trainer…
Mohammed Rahman was a brilliant trainer - patient, clear and he made the training enjoyable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].