9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1081-1090 out of 3185
E
Emma
02/21/23
Julie is amazing
Julie is amazing! Helpful, knowledgeable, supportive and fast to reply. Highly recommended :) She is a true asset to the Bright HR team!
NH
Nigel Herring
02/21/23
Excellent Product
The training we received from Mark Moffatt today on BrightHR was in depth and informative. Bright HR & Safe have all the information in one place to be able to run our business
KB
Keith Baldwin
02/21/23
AMAZING SERVICE HELPFUL AND INFORMATIVE
Date of experience: February 22, 2023
AF
A Fynn VRS Ltd
02/21/23
Refresher course BrightHR
Wasim Khan provided an overview and refresher training for the BrightHR system. Clear, concise information on how to update the system and allowed myself to ask specific questions relating to me as a user of the system.
RM
Ross Mcmillan
02/20/23
Wasim was very thorough on the services…
Wasim was very thorough on the services that were to be provided from such a cracking company and put me at ease as it's my first time being a business owner.
DA
Dario Andreucci
02/19/23
Very helpful throughout the process
Very helpful throughout the process. All communication was very clear. Great service from Joshua Yates
S
Solance
02/13/23
What an amazing experience we had with…
What an amazing experience we had with our free advert on Bright Exchange, through Bright HR. I added our free ad and was contacted by Stuart Ormesher to see if we would like to have the ad added to their Spotlight and also email list, of course we said yes. We then proceeded to have the busiest afternoon of orders we have ever had in one day... it was fantastic. And all handled expertly by Stuart, we are so grateful and appreciate the inclusion which we would have not known about. Thank ...
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S
Sunshine
02/12/23
Great health & safety guidance
We recently used Bright HR for support with a Health and Safety accreditation application for our company. They were brilliant - in particular Robert Chadwick was so helpful, supportive and responsive we couldn’t have achieved the accreditation without his support and expert guidance!
J
Jenny
02/12/23
Darren was very informative and took…
Darren was very informative and took his time to provide me with a detailed outlook on both Brighthr and Brightsafe! :)
MW
Mandy w
02/09/23
Joshua Yates was very patient with my…
Joshua Yates was very patient with my training today. He was professional and guided me through the processes. The system is good and the help is always on hand. Glad we have signed up.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].