9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1071-1080 out of 3185
AM
Anne Murphy
03/06/23
Great Training experience with Wasim Khan on Bright Safe
Wasim Khan really explained the details of the system well, so it was easily understandable. He recapped for each section covered and checked if I had any questions before moving on.
GC
Gianluca Carli
03/05/23
It is amazing
It is amazing No complaints
EC
Emma Collins
03/05/23
Rebecca was a pleasure to work with
Rebecca was a pleasure to work with! Very helpful on Both accounts!
M
Michael
03/02/23
Listened to our query and concerns and…
Listened to our query and concerns and the team was available and prompt to help and resolve issues.
TM
Teresa Milsom
03/02/23
Excellent onboarding session with…
Excellent onboarding session with Rebecca McNab this morning. Very helpful and informative, a great introduction into using the software for our business. Many thanks
C
Claire
03/01/23
Rebeccc McNab should receive a knighthood for patience.
I'm leaving my review for Rebecca McNab. We just had our Microsoft Teams meeting and it was so good. Rebecca is very knowledgeable on the Blip product and each step of set up. God love he she has the patience of a saint because I must have asked a lot of questions! I'm so confident going forward and I'm very happy to have her direct dial number :) We haven't started officially using the clocking in system in yet but I don't foresee any problems.
JP
Julia Pawlak
02/28/23
I was very happy with how Rebecca…
I was very happy with how Rebecca introduced me to the system. Very enjoyable process.
D
Donna-marie
02/28/23
I had unresolved issues with trying to…
I had unresolved issues with trying to log onto the ap. Atiq called me several times until he managed to speak to me. Atiq resolved the issue within a few minutes. Explained fully what the issue was, checked and double checked my email access. He stayed on the phone to check I can fully access the ap and happy that my issue had fully been resolved. Atiq restored my faith in the customer service provided by bright HR. Atiq is an asset to the company, warm and friendly attitude to problem solving.
RW
Roy Walton
02/27/23
James was a star helping me getting to…
James was a star helping me getting to know Bright HR. I am new to the system, and he has kindly booked me up on an introductory Teams call to get familiar with Bright HR. Thanks James!
N
NINA
02/27/23
We really enjoy BrightHR
We really enjoy BrightHR. Easy to use and the staff are always friendly, Gareth is fantastic!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].