9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1041-1050 out of 3185
D
Donna
04/04/23
BrightHr filing query
Joshua was very professional and quickly understood the issue I was facing. He walked me through the process and ensured that I understood the way forward. He also shared some helpful training videos - if I need further support I now have his name as a contact going forward. Thanks again Joshua.
MD
Mr David O'Brien
03/30/23
Thank you Rebecca
Whilst initially daunting as the introduction of any new system can be, Rebecca walked me through the various elements of the Bright HR & Bright Safe system with patience and efficiency. Thank you Rebecca for your professionalism. You made what can sometimes be a laborious task of learning a new system enjoyable and even fun. No doubt I will have questions once I start using the system, I have no doubt it will be a leap forward in our approach to safety. Thanks again Rebecca.
ME
Melissa Edwards
03/30/23
Great Service + Great Staff
We have received a lot of assistance from the wonderful staff at Bright HR especially Darren Greenwood. He talked me through setting up all of the information on our profile so allow us to get this system live in time. I would highly recommend this company and the services that they provide.
MP
Monica Pastor
03/30/23
fastest response and quality advise
Date of experience: March 31, 2023
HR
Human Resources
03/30/23
Rebecca McNab Top Class
Rebecca fully explained all our queries and was very thorough in ensuring that all aspects dealt with were fully understood.
C
Customer
03/29/23
As usual
As usual, Gareth stepped up to the mark. Simple request, quick phone call, all sorted. Excellent service!
JO
James O'Brien
03/29/23
Top class service
Top class service! Fast response to emails and always on the other end of the phone. I would highly recommend BrightHR Spatial Design Hub
SW
Sarah Whitman
03/29/23
Excellent experience
Excellent experience. Clear direction, very helpful and thorough
DS
David Saunders
03/28/23
I needed advice on employment support…
I needed advice on employment support and Bright HR had just the package for our charity. The induction from Beth Knighton was smooth and the having now logged in, software looks really straightforward.
BC
Bernard Creevey
03/28/23
Thanks to Holly Christie for helping me…
Thanks to Holly Christie for helping me through the Bright HR system, she was excellent in her approach and to make me feel a ease, As this was my first time in setting up the Bright HR to me it was like looking into a maze and Holly at no time made me feel stupid or silly. Thanks again for all of Holly help Bernard Little Oak Equestrian
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].