9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1011-1020 out of 3185
CK
Catherine Kilgour
05/04/23
Gareth was really helpful and patient…
Gareth was really helpful and patient with my beginner level knowledge. I didn't feel rushed, and he offered extra time. A great teacher!
L
Lucy
05/02/23
Katie was very patient and helpful
Katie was very patient and helpful. She was very quick to respond to emails.
JP
Jayne Powling
05/02/23
Excellent service
Excellent service, and very patient thank you
P
Patricia
05/02/23
Their quick and professional response.
Date of experience: May 03, 2023
G
Glenn
04/27/23
Great knowledge and very efficient
Date of experience: April 28, 2023
NU
new user
04/25/23
John Alfwynn - very informative
Really great onboarding session with John. Steady pace, responsive and detailed. First pass of software looks solid - really looking forward to anticipated updates due to roll out in the next few months. They will make a massive difference. Especially group allocation for tasks, like training invitations and scheduling! Great start to the new programme!
L
Lauren
04/25/23
Katie McLaughlin
We have received great help and advise from Katie McLaughlin over the last few weeks. Katie also helped our company with a different matter a few months back and my colleague was very happy with the help Katie provided then too. In my opinion and experience Katie explains everything well and she always gives you a call to go over things too.
GT
Glen Treanor
04/24/23
Very friendly and helpful staff
Very friendly and helpful staff. Thank you so much.
LP
Linda Prickett
04/20/23
Quick help provided
My call was answered fairly promptly and the advisor patiently and efficiently walked me through the steps required to add a new employee in the Bright HR system. I felt welcome to call back with additional questions. I appreciated the good service.
NR
Natasha Ralph
04/20/23
James was incredibly helpful
James was incredibly helpful - spending an hour of his time supporting me with various task and being incredibly patient - THANK YOU
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].