9.4
SpotScore
BrightHR Reviews in September 2026: User Ratings, Pros & Cons
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BrightHR Reviews & Ratings
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Spotsaas Editor’s POV
BrightHR is built on a support model where onboarding and troubleshooting rely heavily on direct staff interaction. Training sessions cover core features like BrightSafe and Blip, but the platform's learning curve depends on access to that support team—staff like Natasha, Holly, Erica, Joy, and Jason handle most issue resolution. Before shortlisting, verify that ...Read more
BrightHR pros and cons
Excellent customer service across the board, with representatives praised for being helpful, patient, and knowledgeable.
Clear and concise communication style makes the platform easy to understand, even for non-technical users.
User-friendly interface and system functions, enabling ease of use for individuals new to HR tools.
Training sessions and support staff provide thorough explanations, addressing all questions and ensuring smooth onboarding.
Some issues require multiple tries to resolve, indicating occasional inefficiencies in troubleshooting processes.
For users not well-versed in HR or technical matters, initial setup and navigation may feel overwhelming without support.
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Showing 1001-1010 out of 3185
E
Emma
05/11/23
Great experience with John!
We recently joined Bright HR and have been very pleased with the service. I found it very easy to set up the employees on the system but had some questions about how to implement the changes with the team. I spoke to John Alfwynn, my account manager, who was very helpful in answering some of my questions and giving advice on how to roll this out to the team. Very pleased so far!
ET
Emi Turner
05/11/23
Peter was extremely helpful
I called the service desk with a list of queries and Peter was able to answer all of my questions quickly and effectively (no matter how silly the question!) He was very kind and knowledgeable and assured me that there are no silly questions.
MR
Mark Rowland
05/11/23
Excellent Service
We have recently had a serious issue which was quite complex, and we needed professional assistance. Adam, with the help of the Face2Face service, has provided excellent service and held our hand throughout the whole process. Adam was very responsive to calls and emails and helped us massively deal with the issue quickly and efficiently. Highly recommend the BrightHR service.
C
CP
05/10/23
Bright HR - Customer Care
I use this as administrator for a business and have found the team at Bright HR so helpful and knowledgeable. The process from originally noting interest in the product to purchasing and using was quick and efficient. Highly recommended. Darren is so helpful. Always a pleasure to talk to
DS
D Swales
05/10/23
At short notice I reached out to Gareth…
At short notice I reached out to Gareth Cartledge at BrightHR and he got straight back to me helped me with an access issue and guided me through setting up users He was helpful and very easy to understand Thanks for you help Gareth
LA
Lisa Abercromby
05/09/23
Louise Mills was very professional and…
Louise Mills was very professional and responsive to my requests and talked me through the issues I wished to discuss
G
Graham
05/09/23
James was professional,
Date of experience: May 10, 2023
LV
Laura Vogt
05/09/23
Brilliant Support
We needed to speak to BrightHR about an employee. It was really easy to log a ticket with them and my case was looked after by Louise Mills. Communication was brilliant, I was able to drop an email and I received a response within a timely manner. I was also contacted by Louise when I was told I was going to be contacted, rather than having to chase. I feel I was heard, supported and really appreciate the support we received.
AA
Accounts AJ Amusements
05/08/23
Excellent communication
Communication has been excellent from the moment we signed up and nothing is too much trouble. We have been encouraged to ring if we need help with anything at all which is very nice, having any question answered quickly by a real person! Particularly Eleanor Brennan and Jamie Hilton
LC
London City Smiles
05/04/23
Stuart Ormesher is very professional…
Stuart Ormesher is very professional and helped all the way Thank you so much for all the professionalism
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].