8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 31-40 out of 436
JB
John B
10/17/23
"Braze is amazing"
What do you like best about Braze? I love how easy it is to set up a email. What do you dislike about Braze?
RD
Rodney D
10/17/23
"Braze - when technology goes right"
What do you like best about Braze? It is easy to use as a marketer. I can focus on the science and art of marketing vs. the technology chanellges to bring my idea to life
AU
Anonymous User
10/17/23
"A great ESP with some quirks."
What do you like best about Braze? Braze is the most fully functioned ESP I've used in my career. Segmentation, canvas building, and audience targeting are always excellent.
RK
Robin K
10/17/23
"Great product"
What do you like best about Braze? Centralized marketing automation stack that does real time communication and experiences very well. What do you dislike about Braze?
NK
Naz K
10/17/23
"Braze 2023"
What do you like best about Braze? Great software company helping businesses to grow. Espececially Braze Forge; we all get inspired to reach our customers in the best and efficient way.
SR
Shane R
10/17/23
"Marketing Operations Manager"
What do you like best about Braze? I enjoy the User Interface and Currents. What do you dislike about Braze?
AU
Anonymous User
10/16/23
"Braze review"
What do you like best about Braze? Braze is a flexbile D2C communication solution that services a wide range of business needs. What do you dislike about Braze?
AU
Anonymous User
10/16/23
"Braze experience"
What do you like best about Braze? The data you can gather to segment promotions. What do you dislike about Braze?
TS
Tina S
10/16/23
"Its user friendly"
What do you like best about Braze? The experience, networking, and sessions. What do you dislike about Braze?
JL
Julia L
10/16/23
"Braze is an excellent product for all CRM marketers!"
What do you like best about Braze? Braze is very intuitive to use, and makes it simple to execute complex CRM campaigns, from in app messaging to emails and push notifications. I use Braze almost daily in my day to day
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].