8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 21-30 out of 436
ÁV
Ákos V
10/18/23
"The leading CRM platform, without compromises"
What do you like best about Braze? Of all the platforms I had the pleasure of working with, Braze is the clearest and most data-driven option. It offers unparalleled options when it comes to automated campaign and journey creation, as well as custom attribute and event importation, segmentation and targeting.
AU
Anonymous User
10/18/23
"Braze is a powerful dynamic tool"
What do you like best about Braze? Braze makes the set up of user communications super user friendly. You can easily understand the performance and impact of a campaign. The Canvas tool allows for more complex lifecycle campaigns. It also makes audience segmentation simple. You don't need to code or know SQL to use Braze making it insanely powerful. Their customer service & account management team is full of great and helpful people.
TF
Theresa F
10/17/23
"New Braze User"
What do you like best about Braze? The Braze Onboarding experience has been great! Our onboarding manager was extremely organized and attentive and my team is excited about the future of our marketing
AR
Alexandra R
10/17/23
"Braze is a robust platform for lifecycle automation marketing"
What do you like best about Braze? The canvas flow editor makes it easy to map and launch multi-channel campaigns and run split tests on audiences. Event triggers and attribute filters make it easy to hyper-personalize your messaging.
NA
Noah A
10/17/23
"Braze the Roof"
What do you like best about Braze? Braze has been an excellent tool for our development and marketing teams - the canvas feature is super helpful for mapping out our user journeys and different variants for differrent audiences. We use it literally every day!
AU
Anonymous User
10/17/23
"Excellent"
What do you like best about Braze? Personalization. Liquid logic and content blocks are a game changer. What do you dislike about Braze?
JL
Jong L
10/17/23
"Powerful tool for user retention and engagement"
What do you like best about Braze? Ease to create complex customer journeys, ability to create an MVP of potential productized features, our customer success manager, Lillian
AF
Alyssa F
10/17/23
"Braze is great"
What do you like best about Braze? Braze makes sending comms to a large user base easy. I enjoy getting creative in the platform and exploring solutions to problems
RP
Rhett P
10/17/23
"Phenomenal Service - Can't Recommend More!"
What do you like best about Braze? Braze allows us to reach millions of our subscribers efficently and reliably. Anytime we have questions, we're answered quickly and our rep is outstanding.
AU
Anonymous User
10/17/23
"We love to work with Braze."
What do you like best about Braze? Braze is always very organized and helpful! Braze is a very user friendly and self-explainatory. Our Braze rep, Emery, is helpful to our team and answers any questions we have.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].