8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 271-280 out of 436
CD
Camila D
06/21/22
"Braze offers you a complete experience"
What do you like best about Braze? In my opinion, it's really easy to learn and build things on the platform. Also, I think one of the things that make Braze stand out from the competition is that they are always improving their service.
AU
Anonymous User
06/17/22
"User-friendly interface that offers a lot of flexibility"
What do you like best about Braze? Canvases allows you to easily build and test journeys What do you dislike about Braze?
AU
Anonymous User
06/15/22
"Braze makes things easier and saves time."
What do you like best about Braze? I can see all of the user's information in one place, as opposed to our old way, which required searching in multiple areas to find one answer.
AU
Anonymous User
06/15/22
"Braze is amazing"
What do you like best about Braze? Usability and campaings set up + deployment What do you dislike about Braze?
JP
Juan Pablo M
06/10/22
"The amount of things you can do, is amazing"
What do you like best about Braze? Canvas for sure. You can do a lot with it What do you dislike about Braze?
NP
Nisarg P
05/24/22
"Best CRM around"
What do you like best about Braze? Intuitive UI makes it easy for marketers and engineers alike to work in the platform. Omnichannel coordination is second to none. This allows us to be able to interact with a customer on multiple pivot points in the customer's journey.
PI
Pedro I
05/19/22
"Intuitive and very powerful"
What do you like best about Braze? Easy to personalise communications and fastly evolving tool, constantly adapting to new trends. What do you dislike about Braze?
VV
Veronica V
05/06/22
"Excellent tool!"
What do you like best about Braze? Braze will let you be super specific about targeting your audience, select conversion events and select segmented campaigns to measure different results.
KB
Kyle B
05/05/22
"A Reliable Partner in Push, SMS, Email and More"
What do you like best about Braze? The best thing about Braze is their reliability. You do not need to worry about things breaking or messages not sending. Their reporting is accurate so you can trust that you're getting the best data to make decisions with.
SC
Stuart C
05/04/22
"Hugely scalable, always evolving, omni-channel, comprehensive marketing platform"
What do you like best about Braze? Powerful, cutting edge system with a logical approach, intuitive design, very adaptive/customisable, ease to integrate 3rd parties and build/deploy campaigns/canvas. Great tools: Liquid, webhooks, content blocks, connected content, segments etc. Amazing feedback process, always evolving and improving current/releasing new features.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].