8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 231-240 out of 436
SA
Shahad A
10/10/22
"2 years of continuous growth."
What do you like best about Braze? I've used braze for 2+ years; they're constantly innovating and creating new features that help us out in very specific ways.
AU
Anonymous User
09/22/22
"Braze is a CRM tool which helps you to operate campaigns so easily and analyze campaign data"
What do you like best about Braze? It has a very easy and intuitive UI and realtime synchronizing data system. What do you dislike about Braze?
SR
Sri R
09/21/22
"Next generation CRM tool"
What do you like best about Braze? Push notification Features, Tech and customer support What do you dislike about Braze?
AU
Anonymous User
09/20/22
"It is easy to use and very clear. It has enabled me to easily communicate with customers"
What do you like best about Braze? The testing function. I can send the intended communication to my team and keep them in the loop. The canvas feature is also another favorite feature.
LT
Logan T
09/19/22
"Braze should be a need, not a want at companies that want to successfully market to their consumers"
What do you like best about Braze? Braze allows our team to operate smoothly by automating push notifications, in-app messages, and emails. My favorite thing we have set up so far is our abandoned cart push notifications that include which merchant they started a checkout at!
AU
Anonymous User
09/16/22
"Braze is a world-class CRM for many types of companies"
What do you like best about Braze? I like the easy interface and the advanced personalization. I have used the personalization tools to create a variety of campaigns — from personalization based on purchase history to their name to their account-type. It's really nice to have a platform that makes it easy to create campaigns that are engaging for your users. I also love that Braze comes out with new features often.
BB
Bruno B
09/15/22
"An easy to use and very effective CRM tool"
What do you like best about Braze? Braze's UX makes the daily life of a CRM manager easy. Dashboards and quick reports save us a lot of time. What do you dislike about Braze?
AE
Abdelrahman E
09/15/22
"Best CRM solution in the market"
What do you like best about Braze? Braze is easy to use to execute push notifications. It allowed us to have a proper CRM system in place. What do you dislike about Braze?
JF
Jared F
09/15/22
"iHeart + Braze = Results!"
What do you like best about Braze? Their innovative approach to connecting our marketing with our users. Consistently observing our product marketing and keeping us on the forefront of marketing with unique concepts
MM
Matthew M
09/15/22
"Overall the best experience I've had with a CRM system"
What do you like best about Braze? From their approach to mobile integration with SDK/API to their state-of-the-art Canvas Flow, Braze is the best-in-class one-stop shop for your customer engagement needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].