8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 221-230 out of 436
GD
Grégoire D
10/27/22
"Great product, awesome tech, great customer support"
What do you like best about Braze? I love the canvas flow builder and the way multi-channel user/ activation journeys are built within Braze. What do you dislike about Braze?
AU
Anonymous User
10/27/22
"Braze is excellent!"
What do you like best about Braze? The dashboard feature and the customer service! What do you dislike about Braze?
AU
Anonymous User
10/26/22
"Exploring mutlichannel CRM with Braze"
What do you like best about Braze? It is an easy to use platform that allows for a whole range of personalization or not if you are not ready for it. Next to that their customer service is super helpfull, but most of the time I don't need it because their documentation points me in the right direction.
AU
Anonymous User
10/26/22
"Very easy to pick up, all the features you need and more, plus great support"
What do you like best about Braze? Support we get from our Customer Success Manager and help center What do you dislike about Braze?
JM
Javier M
10/26/22
"The best omnichannel platform"
What do you like best about Braze? Great variety of channels to reach out to your customers. What do you dislike about Braze?
HC
Heather C
10/25/22
"Consumer engagement simplified, across all platforms"
What do you like best about Braze? With Braze, I love that our team can easily create campaigns via email, push, text, content card, etc. and reach out customers in different ways, depending on the situation.
EA
Emily A
10/25/22
"Really happy with the Braze experience"
What do you like best about Braze? The team are super helpful, the platform is easy to use, I appreciate how consistent the software is and how responsive the team are.
MP
Max P
10/25/22
"Braze unlocks your creativity as a digital marketer"
What do you like best about Braze? braze unlocks endless possibilities for communicating and engaging with your customers. What do you dislike about Braze?
NK
Nick K
10/25/22
"The most powerful email/lifecycle platform I have ever used"
What do you like best about Braze? Braze can do an amazing amount of things! The automation and data-driven options are unparalleled and very customizable. This is not your average ESP/CRM, it will manage your app communications including push, in-app, content cards, SMS, and email.
MA
Mohamed A
10/23/22
"It's a pretty good platform, I highly recommend to level up your business!"
What do you like best about Braze? I like the feature used to create flows of communication on several channels! It helps me alot to reach out our customers smoothly!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].