8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 201-210 out of 436
AU
Anonymous User
11/23/22
"Superb platform"
What do you like best about Braze? I like how straight forward it is to use and how superb the UI looks, You guys took alot of care in making this service. What do you dislike about Braze?
AU
Anonymous User
11/23/22
"Really enjoy the available trainings and support offered by the Braze team!"
What do you like best about Braze? The online training offered, Braze Bonfire forum and the user-friendly front of the tool are really time-saving and allowing us to unlock new improvements and develop new strategies!
AU
Anonymous User
11/23/22
"Really enjoy the available trainings and support offered by the Braze team!"
What do you like best about Braze? The online training offered, Braze Bonfire forum and the user-friendly front of the tool are really time-saving and allowing us to unlock new improvements and develop new strategies!
AU
Anonymous User
11/23/22
"Superb platform"
What do you like best about Braze? I like how straight forward it is to use and how superb the UI looks, You guys took alot of care in making this service. What do you dislike about Braze?
LH
Laura H
11/18/22
"Great Platform and Dedicated Team"
What do you like best about Braze? Braze is a very advanced platform that allows for more personalization than the average ESP. It's only been a month since I started using the platform, so the many learning resources available were super helpful.
LH
Laura H
11/18/22
"Great Platform and Dedicated Team"
What do you like best about Braze? Braze is a very advanced platform that allows for more personalization than the average ESP. It's only been a month since I started using the platform, so the many learning resources available were super helpful.
NM
Natasha M
11/17/22
"Easy to use, intelligent system with an extremely supported service."
What do you like best about Braze? Very easy to use and the user guides / Braze lab are a great way to develop skills and find answers in your own time. What do you dislike about Braze?
VR
Vish R
11/17/22
"Using Braze has enabled our teams to deliver, timely, personalized and omni-channel experiences."
What do you like best about Braze? Being able to reach customers on the channels of their preference. The level of attainable personalization and real-time capabilities.
VR
Vish R
11/17/22
"Using Braze has enabled our teams to deliver, timely, personalized and omni-channel experiences."
What do you like best about Braze? Being able to reach customers on the channels of their preference. The level of attainable personalization and real-time capabilities.
NM
Natasha M
11/17/22
"Easy to use, intelligent system with an extremely supported service."
What do you like best about Braze? Very easy to use and the user guides / Braze lab are a great way to develop skills and find answers in your own time. What do you dislike about Braze?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].