8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 191-200 out of 436
AU
Anonymous User
11/30/22
"Braze builds CRM muscle in house"
What do you like best about Braze? Braze has enabled omni-channel personalisation through an intuitive tool that's enabled us to push the same communication to a customer via multiple channels in a single view.
AU
Anonymous User
11/30/22
"Amazing platform with great possibilities"
What do you like best about Braze? The canvas flow is really easy to use, the logic that we can apply, and the possibility of adding personalization with liquid. What do you dislike about Braze?
CZ
Catalina Z
11/30/22
"Friendly and intuitive"
What do you like best about Braze? Support answers emails fast, and typically care to solve your problem. What do you dislike about Braze?
AU
Anonymous User
11/30/22
"I highly recommend Braze!"
What do you like best about Braze? Braze stands out amongst the CRM software I have used so far. It is incredibly user-friendly! Super intuitive! What do you dislike about Braze?
AU
Anonymous User
11/29/22
"Growing customer base"
What do you like best about Braze? Braze has a wide range of products/features that allow companies to target various people and keep them engaged as long-term customers. The customer service team is very knowledgeable and helpful in creating strategies to grow a customer base, including identifying the best features to use to maximise this.
AU
Anonymous User
11/29/22
"Growing customer base"
What do you like best about Braze? Braze has a wide range of products/features that allow companies to target various people and keep them engaged as long-term customers. The customer service team is very knowledgeable and helpful in creating strategies to grow a customer base, including identifying the best features to use to maximise this.
MF
Michael F
11/24/22
"Powerful and intuitive CRM tool"
What do you like best about Braze? The ability to create cross-platform campaigns What do you dislike about Braze?
SL
Sophia L
11/24/22
"I love Braze! Best ESP I've ever used"
What do you like best about Braze? I love that Braze is always coming out with features to help the customer experience and provides a lot of learning capabilities to further my understanding of marketing and CRM.
MF
Michael F
11/24/22
"Powerful and intuitive CRM tool"
What do you like best about Braze? The ability to create cross-platform campaigns What do you dislike about Braze?
SL
Sophia L
11/24/22
"I love Braze! Best ESP I've ever used"
What do you like best about Braze? I love that Braze is always coming out with features to help the customer experience and provides a lot of learning capabilities to further my understanding of marketing and CRM.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].