8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
Drive conversions with data-driven automation.
Add to compare
Braze offers custom pricing plan
Braze Reviews & Ratings
Are you using Braze?
Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
Filter results
Sort by :
Showing 181-190 out of 436
AU
Anonymous User
12/02/22
"Braze is easy and simple to use."
What do you like best about Braze? The user experience is pretty good and you're able to learn the tool fast. I like the Canvas set up and the possibilities to work with connected content and webhooks.
AU
Anonymous User
12/02/22
"Loving Braze So Far"
What do you like best about Braze? Braze has been an excellent marketing tool for our team helping us deliver timely, personalized, and relevant content to clients. The UI, user experience, ability to segment, Braze's automation tools, channels, and ability to use Liquid to create logic within emails, push notifications, and in-app modals have helped me become more self-serve and a more independent marketer.
AU
Anonymous User
12/02/22
"Professional"
What do you like best about Braze? custom attributes, multi-channel canvases, etc What do you dislike about Braze?
KS
Katelyn S
12/02/22
"Powerful and Intuitive"
What do you like best about Braze? We just transitioned to Braze and found that it is much more intuitive, efficient and capable than our last tool. What do you dislike about Braze?
AU
Anonymous User
12/01/22
"Braze is great, we use braze to communicate to our customers quickly and efficiently"
What do you like best about Braze? Braze allows us to reach individuals or a mass audience. Braze is customizable and fit well with our platform What do you dislike about Braze?
MF
Marianne F
11/30/22
"Braze has the best customer service experience"
What do you like best about Braze? I like the support from our customer success service manager. It is both technically complete and well built for a marketer.
AU
Anonymous User
11/30/22
"Incredibly Dynamic Platform"
What do you like best about Braze? The ease of campaign creation and canvas building in Braze is unmatched. The interface is intuitive and easy to navigate - campaign creation and scheduling tools are top-tier. Anything you can think of - Braze likely has it and has the documentation to figure it out.
AU
Anonymous User
11/30/22
"Braze is a Game-Changer for Marketing Automation"
What do you like best about Braze? Braze is incredibly powerful. It far surpasses the email and push automation tools we were using. The company's onboarding support is up there with the best I've ever experienced from a MarTech SaaS tool, which made what is a highly detailed implementation process as smooth as possible. That enabled us to get Braze up and running in time for peak season, which dramatically improved our results.
AU
Anonymous User
11/30/22
"Incredibly Dynamic Platform"
What do you like best about Braze? The ease of campaign creation and canvas building in Braze is unmatched. The interface is intuitive and easy to navigate - campaign creation and scheduling tools are top-tier. Anything you can think of - Braze likely has it and has the documentation to figure it out.
AU
Anonymous User
11/30/22
"Braze is a Game-Changer for Marketing Automation"
What do you like best about Braze? Braze is incredibly powerful. It far surpasses the email and push automation tools we were using. The company's onboarding support is up there with the best I've ever experienced from a MarTech SaaS tool, which made what is a highly detailed implementation process as smooth as possible. That enabled us to get Braze up and running in time for peak season, which dramatically improved our results.
Free vendor scorecard
Evaluate Braze objectively with the marketing automation software scorecard
A weighted marketing automation software vendor scorecard to score Braze against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].