8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 171-180 out of 436
GP
Gian P
12/15/22
"Flexible"
What do you like best about Braze? Very easy to use it really helps with rider communications in my business. What do you dislike about Braze?
AU
Anonymous User
12/15/22
"Outstanding software and support team which assists with achieving our goals."
What do you like best about Braze? The simplicity of the ui and ease of use allows us to stay productive while building out our email and push/in-app campaigns.
KB
Kelsey B
12/15/22
"A User-friendly platform for both strategists and operational marketers"
What do you like best about Braze? I love Braze's user-friendly features. Braze is easy to use, and I can do so much within there for someone who is not typically technical or heavily operational in skillset. I like that we can segment various campaigns in order to meet our customers where they need to be met using a modality of channels, but all within the same canvas. I love that Braze and their team members are always available to help us and make sure we have the support we need to ...
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MK
Mazin K
12/14/22
"Changed my Digital Marketing life"
What do you like best about Braze? Canvas flow is the single greatest feature I have under my belt as a Digital Marketing Specialist thanks to Braze What do you dislike about Braze?
AU
Anonymous User
12/11/22
"The best tool for delivering personalised relevant engaging messages"
What do you like best about Braze? The overall functionality of Canva is intriguing. Also, Content Cards are helping us to deliver content on a large scale, having users enjoy what is relevant to them.
SS
Sam S
12/09/22
"Love Braze, easy to use and amazing functionality for creating a 1:1 marketing experience"
What do you like best about Braze? All of the segmentation tools and the ability to personalize our campaigns. What do you dislike about Braze?
AU
Anonymous User
12/09/22
"A complete and intuitive platform"
What do you like best about Braze? Braze is easy to learn, I just watched some videos in an afternoon and I was ready to use it the same day. I found very complete tutorials, and my company had templates ready for everything I needed, so it didn't have a steep learning curve at all.
AU
Anonymous User
12/08/22
"My Go-To CRM platform that gives our streaming org immense messaging and targeting power"
What do you like best about Braze? The targeting abilities give us the power to reach a designated audience. What do you dislike about Braze?
KY
Katherine Y
12/05/22
"Easy transition and great experience with Braze!"
What do you like best about Braze? My favorite thing about Braze is its empowerment of all team members to run a campaign from start to end. It is easy and intuitive to build audiences, pull code blocks and templates, and even preview test devices in the platform to ensure no breaks are occurring.
FA
Faustino Andrés S
12/04/22
"I have had a good experience as CRM"
What do you like best about Braze? I like the reporting tool it is very user-friendly. What do you dislike about Braze?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].