Braze Reviews in June 2026: User Ratings, Pros & Cons

"Amazing customer engagement SasS and scaling partner!"

What do you like best about Braze? Our customer support team is exceptional and provides a user-friendly platform for marketers, engineers, and product managers. Additionally, our customer success manager is highly responsive and offers valuable suggestions.

"Excellent Marketing Automation Tool with Robust Customer Support"

What do you like best about Braze? As a customer of Braze, I feel they genuinely care about my feedback and are constantly looking to improve the platform. In the short year my company has been using Braze, I have already seen them make many great updates. We are able to use cross-channel campaigns to easily grow and scale our marketing efforts without having to onboard another tool. It also allows us to better understand all the communication our customers receive, and personalize each message.

"Braze is a powerful platform!"

What do you like best about Braze? Push notification previews, intelligent timing and delivery, and reporting metrics. What do you dislike about Braze?

"The Premier Customer Engagement Platform"

What do you like best about Braze? Braze is a superior tool and company to other competitors in the market. Braze's feature set and capabilities are more advanced and are constantly being iterated upon and improved. The company also offers a wealth of knowledge on how to use the tool and recommends best practices to advance your business. Their onboarding team held our hands through the implementation process to help us ramp up quickly, and their customer support is highly responsive.

"An easy-to-use platform with great customer support!"

What do you like best about Braze? Braze makes it easy for our team to create seamless user experiences across multiple channels in one easy-to-use interface. The platform is intuitive, and the ability to target users on a granular level has allowed us to create personalized experiences, increase engagement, better predict revenue, and reduce churn overall. Braze also offers fantastic customer support - whether it's working through a complex use-case, getting set up on a new channel, or a ...

"Amazing experience with braze"

What do you like best about Braze? It's super easy to use, also it give you a lot of integration possibilities, with the own apis or with third parties, it also alllow you to target users very welll and send campaigns through different channels

"Incredible service from our CSM's"

What do you like best about Braze? I like that our Braze CSMs always have new feature updates that apply specifically to what we need for our company goals. They are also always available to help with urgent matter that come up on our end.

"Insanely intuitive across the board!"

What do you like best about Braze? Braze is a great addition to any company that would like to have a portal that lets them not only keep an eye on events and engagement with the users but also be able to trigger emails, notifications, sms, and more!

"A Powerful and User-Friendly Tool with Exceptional Support"

What do you like best about Braze? One of the best aspects of Braze is its user-friendly interface and intuitive canvas-building feature. The platform is very easy to navigate and allows users to easily build (complicated) flows between messages through its straightforward drag-and-drop way of working. In particular, Braze's latest shift towards "Canvas Flow" has made building campaigns feel even more intuitive and efficient.

"It is very intuitive to use and user friendly."

What do you like best about Braze? I like the user search and the fact that we can see the history as well as the resend email if necessary. I like to manage the receiving email especially when a payer does not want to receive promotions email for example.