Braze Reviews in September 2026: User Ratings, Pros & Cons

"Braze set-up and early implementation"

What do you like best about Braze? The most helpful aspect of Braze so far has been the communication and support from the team. Any question we had was answered quickly and they are a pleasure to talk to.

"Braze is powerful and easy to use, a game changer for our lifecycle marketing programs"

What do you like best about Braze? We were able to implement Braze in a couple of weeks. The platform easily handles our complex use cases and the needs of multiple business units. I love how easy it is to duplicate campaigns for rapid execution. The reporting features have evolved a lot recently.

"Great customer service + easy to use"

What do you like best about Braze? The product is easy to use for people of varying skill sets and email marketing backgrounds. Customer service and account support has been excellent.

"Amazing!"

What do you like best about Braze? The platform is very friendly and easy to use What do you dislike about Braze?

"Amazing customer engagement platform - Braze has helped us take control over our contact information"

What do you like best about Braze? The user interface has been a gamechanger for us internally from using a competitor which unfortunately was something that was pretty basic. We are able to wiz around Braze interface and set up everything we need from within the tool. This is quite a leap from using beefree (a email design tool), litmus for testing and Airship for all our Email, Push and In-App needs.

"Powerful customers engagement platform!"

What do you like best about Braze? Braze allows our team to create many automated user journeys that follow their experience on our website. There are many possibilities for personalization to ensure our messages are sent to the right customers at the right moments!

"The best CRM tool I have ever worked with!"

What do you like best about Braze? I really appreciate the range of marketing automation tools that Braze offers. The ability to segment and target our audience based on their behaviors and attributes has been particularly useful for us. We've also seen great success with personalized email campaigns and in-app messaging. Overall, Braze has helped us increase our customer engagement and retention rates. In terms of comparing it to other platforms, I would say Braze has a pretty intuitive ...

"Great partner for flexible CRM campaigns"

What do you like best about Braze? Braze is a flexible product, and the team is always there to help! I like how Braze is able to merge with different products and keeps on improving their product with new features!

"User friendly"

What do you like best about Braze? Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously

"Most Intuitive ESP I've Used"

What do you like best about Braze? The user interface is not only aesthetically pleasing but is very intuitive and dynamic as well. Likewise, if there's something I have trouble finding, the various guides and labs are beneficial in supplementing my knowledge.