8.6
SpotScore
Braze Reviews in September 2026: User Ratings, Pros & Cons
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Braze Reviews & Ratings
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Spotsaas Editor’s POV
Braze shines as a robust and versatile customer engagement platform, earning praise across users for its user-friendliness and ability to orchestrate multi-channel marketing campaigns. The tool’s standout features include its intuitive interface, which simplifies complex tasks like audience segmentation and campaign automation, and its comprehensive Canvas tool ...Read more
Braze pros and cons
Non-technical users can set up campaigns without developer help.
Supports email, in-app messages, push notifications, SMS, and webhooks in one platform.
Advanced personalization options using tools like Liquid logic, content blocks, and event-driven architecture to create hyper-targeted campaigns.
Workflow builder supports complex multi-step customer journeys.
New users unfamiliar with CRM tools can find initial setup and onboarding overwhelming.
API customization and some integrations are less flexible than niche competitors.
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Showing 91-100 out of 436
SH
Sali H
06/21/23
"Braze is an exceptional platform that's allowed our business to grow and scale."
What do you like best about Braze? Braze is excellent for targeting audiences at specific stages of the sales funnel. Our marketing and sales teams use segmentation, personalization, and custom event targeting to reach the appropriate audiences for various campaigns. The teams also use the detailed campaign results to inform future marketing and customer outreach decisions.
MR
Mauricio R
06/20/23
"I love braze"
What do you like best about Braze? I like a lot braze canvas and the report builder section What do you dislike about Braze?
AS
Ali S
06/20/23
"Amazed with the Power of Braze"
What do you like best about Braze? Braze is very dynamic avd easy to use. It allows selecting very detailed segments, target customers on all channels, simple to design the messages content. I highly recomment Braze.
AU
Anonymous User
06/19/23
"Braze"
What do you like best about Braze? Braze is good and they give support to the consumers and maintain the gap for the brands. It is more good in the consumer data analysis and give support too.
RH
Rohit H
06/19/23
"A powerful tool"
What do you like best about Braze? Braze has simplified the workflow logically and creatively. We will have complete control over analytics, and the insightful dashboard is the cherry on top, which gives a quick view.
AU
Anonymous User
06/15/23
"Incredible CRM Platform that is simple to use"
What do you like best about Braze? Canvas - this is better than any other comms platform i've used in the past, super easy to create with little to no jargon. What do you dislike about Braze?
AU
Anonymous User
06/14/23
"The best tool in the market"
What do you like best about Braze? Braze has everything you need to make the campaign you've planned. From segmentation to automation, API info you can get, everything is programmable and scales
AU
Anonymous User
06/08/23
"Irreplaceable MMP that allows our team to provide personalized user experiences w/o devs"
What do you like best about Braze? We've used Braze for 2+ years and it's unlocked so much for us in terms of being able to provide personalized in app experiences for our users without relying on devs.
FF
Faustina F
06/06/23
"great produc, easy onboarding"
What do you like best about Braze? tool is intuitive to use. for a team of 10, not everyone has the time to do onboarding, but most people figured it out on their own
SA
Sachi A
06/06/23
"Braze City x City Review"
What do you like best about Braze? The support we receive from the Braze team is phenomenal. They are engaged and always looking for the best solutions to make our lives easier as marketers involved in a diverse tech stack.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].