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8.4

SpotScore

Brandwatch - Reputation Management Software

Brandwatch Reviews in July 2026: User Ratings, Pros & Cons

Intelligence for actionable insights.

4.51

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Brandwatch offers custom pricing plan

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Brandwatch Reviews & Ratings

4.51

Excellent

Based on 292 ratings & 292 reviews

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Rating Distribution

Excellent

(215)

Very Good

(65)

Good

(10)

Poor

(1)

Terrible

(1)

Brandwatch pros and cons

  • Reviewers praise the flexible Boolean query builder and unmatched control over data segmentation.

  • The depth and breadth of social data, with millions of sources, is repeatedly called best-in-class.

  • The interface is customizable and dashboards make social listening and reporting easy.

  • Customer support and account teams are described as responsive, professional, and detail-oriented.

  • Several reviewers note data and graphs can be slow to load at times.

  • Some find graph/chart design and reporting features comparatively weak.

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Showing 1-10 out of 292

R

raja

12/19/25

5 out of 5

Nice and smooth collaboration

I recently worked with Brandwatc, the whole experience was smooth and profressional.Communication was clear, fast and everything handled good.Based on the experience, we are happy to collaborate again in future.

GC

Gil C

01/18/24

5 out of 5

"Best Social Listening Platform"

What do you like best about Brandwatch Consumer Intelligence? Brandwatch is fast, customizable and has reliable data collection. What do you dislike about Brandwatch Consumer Intelligence? Youtube is captured directly without query, but does not have the analytical data. Recommendations to others considering Brandwatch Consumer Intelligence: If you need a flexible, customizable, fast platform with wide coverage, choose Brandwatch. What problems is Brandwatch Consumer Intelligence solving ...

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AD

Amber D

08/31/23

5 out of 5

"Insightful and Comprehensive Platform"

What do you like best about Brandwatch Consumer Intelligence? I am highly impressed by the depth of insights that Brandwatch Consumer Intelligence provides. The platform's ability to gather and analyze vast amounts of consumer data from various sources is truly remarkable. It has significantly enhanced our understanding of market trends, customer sentiment, and competitive landscape. The visualization tools and customizable dashboards make it easy to derive actionable insights, helping us ...

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CS

Chetan S

08/18/23

5 out of 5

"A Comprehensive Review of Brandwatch: Unveiling Insights and Analytics"

What do you like best about Brandwatch Consumer Intelligence? One of the most notable features of Brandwatch lies in its expansive data coverage across various platforms. While its data collection might be limited on platforms like Facebook and Instagram, it excels on Twitter and extends its reach to diverse sources such as blogs, news outlets, and forums. The platform also boasts valuable functionalities like versatile keyword setup, query customization, and the flexibility to utilize ...

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RL

Rukesh L

08/10/23

5 out of 5

"User friendly functionality and easy query writing"

What do you like best about Brandwatch Consumer Intelligence? We're using diffrent products of brandwatch, one of them is consumer research products for seeing the news on specific content for content creation. really like the overall consumer research product for marketing rsearch work. What do you dislike about Brandwatch Consumer Intelligence? I think nothing specific dislike, but response of platform is good. What problems is Brandwatch Consumer Intelligence solving and how is that ...

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AU

Anonymous User

08/10/23

5 out of 5

"Intuitive Tool for Social Media & Marketing"

What do you like best about Brandwatch Consumer Intelligence? The analytics and orgnization of Brandwatch Consumer Intelligence is unmatched. Being able to see notifications for all channels in one place and view data reports is such a big time saver. What do you dislike about Brandwatch Consumer Intelligence? The only real downfall to this program is not being able to see data or analytics on paid/boosted posts. Those insights would be super beneficial for business and marketing going ...

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SB

Surajit B

08/08/23

5 out of 5

"Brandwatch is the best platform I have used for Social listening for Earned conversation"

What do you like best about Brandwatch Consumer Intelligence? The best feature of Brandwatch is its data coverage across platforms. Though some platform like Facebook and Instagram has limited data coverage, it works great for Twitter and other types of sites like blog, news and forums. The other valuable features of the platform are the keyword setup, query setup, and the possibility of using categories and tags as filters. What do you dislike about Brandwatch Consumer Intelligence? The ...

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D

Dewey

11/03/21

5 out of 5

A product that's both intuitive and user-friendly.

PROS & CONS What are the best aspects of this product? Brandwatch is so simple to utilize. It's very comprehensive. A powerful platform. A pleasant UI. What aspects are problematic or could work better? I've been using its keyword tracking and influencer identification. So far, no isuses. What specific problems in your company were solved by this product? Great influencer identification. Bandwatch made it possible for us to acess a large database of influencers that are field relevant. ...

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Y

Yolanda

09/07/21

5 out of 5

A partnership that's changing the world in major ways.

PROS & CONS What are the best aspects of this product? The team from Brandwatch are exceptional. They have a professional approach to things. Very innovative. They take things to heart. What aspects are problematic or could work better? There's nothing to really hate. The platform has a bit of learning curve. But that's to be expected from a product that generates robust insights. What specific problems in your company were solved by this product? Our latest research was co-authored by us. ...

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B

Brittany

09/04/21

5 out of 5

5 great users using Brandwatch

PROS: Brandwatch is a leader in query writing, especially when you compare it to competitive enterprise-suitable analytic systems. Does excellent monitoring, and you can rely on it completely both in terms of operations and support. I can see there were some top notch designers in charge of the interface, because I don't understand how a tool can be so simple and so helpful at the same time. CONS: It was a struggle to think of a bad side, as the product really doesn't have any. If I have to ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].