Brand24 Reviews in June 2026: User Ratings, Pros & Cons

Best way to track interaction/reach online

What do you like best? The user interface is so easy to learn and very informative. The customer service is phenomenal. Scott was amazing and helped me out with every question I had whether it was a large or small problem. Our new account manager is Milada and so far she is great! Always answers in a timely manor. What do you dislike? Honestly, I don't have any dislikes thus far. I am about 3/4 weeks into the platform and all is going smoothly. Recommendations to others considering ...

Superb

What do you like best? The Customer Service is awesome. Thanks especially to Mr. Kuba What do you dislike? Nothing really, except the app version which has limited options Recommendations to others considering the product: Improve on the app version What problems are you solving with the product? What benefits have you realized? Analytics

An indispensable tool to anticipate the needs of customers

What do you like best? A Very simple startup. With just a few clicks you can already know what's happening with your brand. What do you dislike? Is extremely necessary a bulk tagging and feeling labeling tool. Especially when filtering mentions. We need a Zendesk Integration. Recommendations to others considering the product: If you need to know fast and easy how is your brand and competitors on the internet. Brand24 is the ideal tool What problems are you solving with the ...

Great Tool, Outstanding support.

What do you like best? Its very easy and flexible to use. The price - features ratio is very good. Ability to brand reports is a great feature in my particular case. What do you dislike? Nothing so far.Nothing so far.Nothing so far. What problems are you solving with the product? What benefits have you realized? Real Time mentions for my clients.

HELPFUL MARKETING TOOL

What do you like best? The ability to use filters to gain helpful industry insights and of course the brand mentions allowed us to find comments and customers which otherwise we would never have heard of! A must for brand managers! What do you dislike? the mobile app could be better and the ability to share quick stats. What problems are you solving with the product? What benefits have you realized? did not pick up some keywords

Always on top of your company's mentions

What do you like best? Automatic tracking of the keywords around the web. What do you dislike? With some platforms, e.g. Medium, analytics aren't perfect (the same post is being shown multiple times, which leads to an incorrect number of total estimated mentions on the platform What problems are you solving with the product? What benefits have you realized? The tool notifies you any time the keyword is mentioned on the web.

Good product

What do you like best? I like that Brand24 monitors different platforms and finds stuff I would not have found doing web searches. We even found a tricky competitor trying to conceal our name under an image to potentially rank for our name. What do you dislike? I wish it was a little easier to sort the results I've dealt with and those that I still need to review. Recommendations to others considering the product: There is a free trial so give it a shot and see what you think. ...

Director of Marketing

What do you like best? The graph that shows the social media reach and mentions during a specific timeframe and the PDF report. What do you dislike? I wish there were more reports that could be run and downloaded to a PDF. What problems are you solving with the product? What benefits have you realized? I am currently building the brand of a software company that did not have a marketing department. Brand 24 allows me to show them the growth across the internet with easy to ...

Excellent quality of data!

What do you like best? I used Brand24 for a high-pressure social media campaign where metrics had to be tracked meticulously. They gave me the best and most comprehensive data to share with company executives and also they provided the BEST customer service. They answered my chats all throughout the day and even did a screen share with me to make sure I understood how to use the platform. They were also able to help me restore deleted data and went above and beyond. What do you dislike? ...

Good service

What do you like best? Kuba has been a great help in giving advise on the product. Looking forward to use this product for your projects What do you dislike? so far so good and I've not face much problem at this point of time. What problems are you solving with the product? What benefits have you realized? pulling out relevant hashtags which allow the team to work more efficiently.