Brand24 Reviews in June 2026: User Ratings, Pros & Cons

War and Piece

What do you like best? Sentiment filter. Sentiment filter. Sentiment filter What do you dislike? tiny font, hard to read congested interface Recommendations to others considering the product: Figure out your queries. What problems are you solving with the product? What benefits have you realized? None do far

Great affordable mention monitoring

What do you like best? Brand24 is an easy to use tool to allow companies to monitor their brands and mentions across the web. Love the forum tracking as well as other social media sites outside Twitter and Facebook. What do you dislike? Perhaps the biggest frustration I have with the brand is that on the lowest pricing tier, you get updates every 12 hours. For me, it's not particularly mission-critical to be notified in real time, but the pricing discrepancy between updates every 12 ...

Great tool, easy to use, and very, very useful!

What do you like best? I'm tracking the most important keywords for my clients and for my company across the web. This tool give me data fast ad I can rely on the reports. n What do you dislike? I think Brand24 could find sometimes more data from FB. Recommendations to others considering the product: Before you purchase the tool spend 5-15 mn to watch their cool demos on youtube. It explains both in polish and English how to create a project, check data and benefit more. You can ...

Great Tool

What do you like best? Great tool. The dashboard is super useful. Customer support is great, Tom helped me configure my settings and gave me tips so I take the most of it. Definitely, have the support I need it What do you dislike? nothing yet. I need to see if there is anything that we dislike but nothing as yet Recommendations to others considering the product: Try What problems are you solving with the product? What benefits have you realized? Monitor out ORM and how we do in ...

Pics up mentions that other tools don't

What do you like best? The main thing that Brand 24 does that I wasn't able to find in any other tools in this price range is the ability to find mentions in individual's FB posts where they don't specifically tag the brand. What do you dislike? The daily report email would be more useful if it contained all mentions instead of truncating and forcing a click to log in. What problems are you solving with the product? What benefits have you realized? We've been able to do a better job ...

Great tool, even greater people behind it!

What do you like best? Even just from using the trial version of this tool you can tell that it's professional, easy to use and very helpful! But the best thing has got to be the support from the people behind the scenes, I spoke to Tom who was friendly and helpful and made sure to understand exactly what I needed. What do you dislike? Unfortunately it seems working with facebook and this tool are troublesome, although after a quick chat with support, it turns out this can be easily ...

Brand24 offers twice the value of its competitors at half the cost

What do you like best? I'm able to track several important hashtags as well as other branded terms across the entire web, not just social media. What do you dislike? There isn't a simple way on my plan to sort social keyword uses by the number of followers an influencer has. Recommendations to others considering the product: Give it a shot for yourself. Also be careful with the language filters; even if you just want one language, it's generally better to track in all of them for ...

Easy is use and powerful

What do you like best? It easy to understand, in less than 20 minutes was creating projects to follow influencers in fields like social media, Cybersecurity and more. The graphics are good and even shows how hashtags have fared during months. It's fast and efficient. Also, I follow them on Twitter for additional information and videos. What do you dislike? Used it for a whole year, found nothing to dislike. What problems are you solving with the product? What benefits have you ...

Awesome customer experience

What do you like best? The assistance from my account manager, the passion and devotion she puts on its job, and her predisposition to make my work easier. What do you dislike? Nothing, I suggested some improvements about the tool, but I wouldn't call it exactly "dislike". Recommendations to others considering the product: It just works What problems are you solving with the product? What benefits have you realized? I just gave my client the exact service they were asking for. So ...

Good tool, but needs UX/UI improvement

What do you like best? Brand24 provides a lot of information and insight into who is talking about your brand. You can create projects based on keywords which allows you to join relevant conversations and stay up to date on target topics. What do you dislike? The UI is pretty rough - the site feels crowded and sometimes it's difficult to navigate. It's rather expensive for what's being offered and you don't get to create many projects for the lower price tiers. Recommendations to ...