Brand24 Reviews in June 2026: User Ratings, Pros & Cons

Great and useful tool

What do you like best? It works and does it very well. I like the dashboard and the way it operates. Customer Support is also top notch. They constantly go an extra mile by giving hints and tips on how to use the tool better. They even sometimes help configure specific settings. What do you dislike? It is not perfect. As all monitoring tools, this one too doesn't see everything and doesn't reach everywhere. Lately, it is more difficult to get results from Facebook. Facebook groups ...

Keeping up with sources, keywords and companies

What do you like best? We rely on Brand24 to provide simple evaluations of a companies mentions across social and the web to determine the quality of the sources they are publishing to and/or the sources that are sharing information about a company. What do you dislike? We wish that the web service or API was more robust. We also would like the rankings for quality to be upgraded. It's good but there is always room to do more in this area. What problems are you solving with the ...

Useful tool for tracking competitor mentions

What do you like best? Brand24 Super easy to set up and so far is the most accurate and all-around inclusive tracking tool I've come across. What do you dislike? The calendar function is kind of broken. You should be able auto set "previous month" etc What problems are you solving with the product? What benefits have you realized? Tracking mentions on Instagram and Blogs weren't possible before.

Lower Price for The Same Features

What do you like best? The layout of the Projects menu is easy to navigate, edit and sort through different social channels. What do you dislike? I only use the Personal Plus subscription, so I know projects are limited but it would be nice to be able to track a few more keywords/brand mentions/hashtags for projects. Recommendations to others considering the product: Allow for post scheduling on social networks What problems are you solving with the product? What benefits have you ...

It's an amazing tool to use with exciting features

What do you like best? I love the graphical analysis on the mentions What do you dislike? So far I love everything about Brand24. The accuracy is at another level. I would however advise if they could add more payment options Recommendations to others considering the product I would advocate for Brand24 anytime What business problems are you solving with the product? What benefits have you realized? Brand24 helps me to advice potential users of benefits of social media and how to ...

PDF reports, slack integration, tips to get the best out of Brand24 and awesome support!

What do you like best? I like the way the Brand24 collects mentions, organises them and allows you to define filters. The introduction of PDF reports allows me to send my client something that they get all the information at a glance. I love the integration with Slack and being able to see a list of mentions as they happen. The ability to view my projects on the go through the mobile app is ace. I have tried many other offerings from competitors and not many have the functionality that ...

Totally love Brand24

What do you like best? Firstly it is great value for money. We love the email alerts as it keeps us up to date with every mention and means that even if we don't have time to access the dashboard we can't avoid seeing the mentions in the emails What do you dislike? The link to add a mention that Brand24 missed is too many clicks. I would prefer to be able to access this link from the reports page Recommendations to others considering the product Fabulous support. Never wait more ...

An Abundance of Data

What do you like best? Brand24 does many great things, but I must say the estimated reach is a data point clients love. The sentiment score is also very valuable when monitoring social chatter. Clients love data, especially when it comes to an industry they may not completely understand, i.e. digital marketing. Brand24 has proven the value of digital marketing time and again with their numerous data points. What do you dislike? There's honestly not much I dislike about Brand24. I ...

Just as easy as a few clicks and so powerful

What do you like best? I really appreciate Brand24 for the notifications and the power of the tool What do you dislike? Sometimes it is not so easy to find our way in the tool What business problems are you solving with the product? What benefits have you realized? As a community manager, it helps me to focus on writing instead on looking for subjects. I really appreciate the tool to follow my influencers as well.

Really top notch platform and great customer service

What do you like best? The support team are great and always on hand to help you get the stats you need from the platform. What do you dislike? Sometimes the platform can be a bit tricky to get your head around to begin with, but the support team are onhand. What business problems are you solving with the product? What benefits have you realized? We can now track our reach and engagement with much greater accuracy than before.