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9.8

Spot Score

Bitly - URL Shorteners

Bitly Reviews in July 2025: User Ratings, Pros & Cons

Shorten, track, and share with ease.

4.2

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Starts from $21/Month when Billed Yearly, also offers free forever plan

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Bitly Reviews & Ratings

4.2

Very Good

Based on 1853 ratings & 852 reviews

Rating Distribution

Excellent

(594)

Very Good

(170)

Good

(26)

Poor

(1)

Terible

(61)

Expert's Review

Bitly.com stands out as a popular and user-friendly URL shortening service, offering quick and efficient link organization. Users appreciate the simplicity and ease of creating custom shortened links, allowing for better link management. The service provides valuable insights through analytics, enabling users to track link performance effortlessly. However, some ...Read more

Bitly pros and cons

  • Easy to use for creating shortened links and organizing them efficiently.

  • Provides analytics that offer valuable insights on link performance.

  • Offers a generous monthly limit for creating personalized links, even in the free plan.

  • Helpful for businesses in presenting a cohesive and organized online appearance across various platforms.

  • Misleading pricing structure, with hidden annual payment commitments instead of monthly plans.

  • Lack of customer support responsiveness, making issue resolution difficult.

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Showing 471-480 out of 852

AE

Abbie Edwards

05/16/21

1 out of 5

Please do not waste money upgrading. Customer support ignore you.

After using Bit.ly for years, I was really excited to upgrade to be able to use a custom URL. You can imagine my disappointment at their complete lack of professional choices for a short URL as well as not even allowing us to use our own domains - For reasons specifically not stated on their website. Their accounting team, support and sales team are now actually ignoring my emails. Which as you imagine, makes me feel like we've been robbed. We've paid about £250 for nothing, and they are ...

Read more

AU

Anonymous User

05/05/21

5 out of 5

"Super easy to use and manage"

What do you like best about Bitly? there is nothing complicated about the platform. I like that you can see a history of past URLs and how often they're used

ZS

Zalo S

05/05/21

0 out of 5

"Awful customer service, never answered complains"

What do you like best about Bitly? Helpful but awful customer service...... What do you dislike about Bitly?

MS

Mahmoud S

04/27/21

5 out of 5

"Easy and powerful"

What do you like best about Bitly? Very easy to create links and share short links What do you dislike about Bitly?

GD

Gerice D

04/06/21

3.5 out of 5

"Review for Truly Wire Free"

What do you like best about Bitly? Best thing was the accessibility if finding this product in stores What do you dislike about Bitly?

SH

Sven H

03/26/21

5 out of 5

"Bitly is the number one link shortener with analytics"

What do you like best about Bitly? The best thing I like about bitly is the free version has everything you will ever need in order to shorten links and make them custom and way better looking than a bunch of random numbers and letters scribbled on looking like a cat ran over your keyboard. There are tons of analytics and insights for when you want to track your link clicks and as far as I know you get unlimited and I would say customizable backlinks for free.

EB

Eric B

03/24/21

4.5 out of 5

"Good FREE shortener, but expensive for upgrades."

What do you like best about Bitly? Free link shortener option is great for social media What do you dislike about Bitly?

CS

Christine S

02/24/21

4.5 out of 5

"Easily Shorten and Track URLs"

What do you like best about Bitly? Super helpful for social campaigns like Twitter that have character caps What do you dislike about Bitly?

B

Beatrice

01/21/21

5 out of 5

A great and easy to use tool that has been vital in my work

PROS: Bitly is great and easy to use. It's free and it does the job of shortening links quite well. In addition, the dashboard is great and it allows you to see how many people click on the link you shared, which is a very hand feature. CONS: The only thing I do not like is that when it counts the number of clicks to a link, it includes links from other posts unless you create a new link.

DR

Denise Rawcliffe

01/02/21

1 out of 5

Used this company to buy Tedbaker from…

Used this company to buy Tedbaker goods from and no goods recieved and no refund.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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