9.8
SpotScore
Bitly Reviews in September 2026: User Ratings, Pros & Cons
Shorten, track, and share with ease.
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Starts from $21 / Month when Billed Yearly, also offers free forever plan
Bitly Reviews & Ratings
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Spotsaas Editor’s POV
Bitly.com stands out as a popular and user-friendly URL shortening service, offering quick and efficient link organization. Users appreciate the simplicity and ease of creating custom shortened links, allowing for better link management. The service provides valuable insights through analytics, enabling users to track link performance effortlessly. However, some ...Read more
Bitly pros and cons
Easy to use for creating shortened links and organizing them efficiently.
Provides analytics that offer valuable insights on link performance.
Offers a generous monthly limit for creating personalized links, even in the free plan.
Helpful for businesses in presenting a cohesive and organized online appearance across various platforms.
Misleading pricing structure, with hidden annual payment commitments instead of monthly plans.
Lack of customer support responsiveness, making issue resolution difficult.
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Showing 471-480 out of 857
AL
AUBREY L D C
06/18/21
"Shortening links and getting analytics"
What do you like best about Bitly? It is easy to use, allows me to shorten several links in a few clicks and it gives detailed analysis of all links on demographics.
AU
Anonymous User
06/18/21
"Convenient URL Shortner & Amazing Way to Brand Yourself Through a Simple Click!"
What do you like best about Bitly? I have used Bitly for almost 1.5 years, and I love that we can shorten links free of charge from the Free account. I upgraded to their basic account and used customized links very quickly.
N
Norman
06/18/21
More than just a link shortener for our needs
PROS: I have used bitly on two fronts: as a user needing to shorten links for personal and work user and as an analyst needing to track the clickthroughs for those links. It does all of that in a clear way and it is a perfect companion to any social/digital strategy. It is an effective tool that you can use even if you don't have any budget for digital marketing efforts.
N
Norma
05/17/21
A valuable tool that helps us make crucial business decisions
PROS: Bitly provides a fully functional account for free. Of course you can opt to pay for an upgrade, but in my personal experience, the free account works just as well for our needs. It provides real time metrics that provides us the stats of links clicked, which has been very useful. They even have an API in several languages. And if you are a web developer, you will have a lot of fun since you will be able to measure custom events.
B
Ben
05/16/21
A fully functional tool that does a lot for a free account
PROS: I really like the fact that bitly free accounts are fully functional, and that is one of the most important aspects of it. I've been using it for years to shorten and track my links, especially in the music business where you need to have easy to remember short links to create effective campaigns. The daily metrics and stats provided real time by the tool are awesome to have as well.
AE
Abbie Edwards
05/16/21
Please do not waste money upgrading. Customer support ignore you.
After using Bit.ly for years, I was really excited to upgrade to be able to use a custom URL. You can imagine my disappointment at their complete lack of professional choices for a short URL as well as not even allowing us to use our own domains - For reasons specifically not stated on their website. Their accounting team, support and sales team are now actually ignoring my emails. Which as you imagine, makes me feel like we've been robbed. We've paid about £250 for nothing, and they are ...
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AU
Anonymous User
05/05/21
"Super easy to use and manage"
What do you like best about Bitly? there is nothing complicated about the platform. I like that you can see a history of past URLs and how often they're used
ZS
Zalo S
05/05/21
"Awful customer service, never answered complains"
What do you like best about Bitly? Helpful but awful customer service...... What do you dislike about Bitly?
MS
Mahmoud S
04/27/21
"Easy and powerful"
What do you like best about Bitly? Very easy to create links and share short links What do you dislike about Bitly?
GD
Gerice D
04/06/21
"Review for Truly Wire Free"
What do you like best about Bitly? Best thing was the accessibility if finding this product in stores What do you dislike about Bitly?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].