BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"great instant communication!!"

What do you like best about Birdeye? that I can either text or email or call back our customers or potential customers and request reviews in the same place What do you dislike about Birdeye? that the filter can not be edited and must be erased if any change needs to be done What problems is Birdeye solving and how is that benefiting you? if the agents are busy, we have this service and improves instant communication

"Easy to use platform with lots of functionality!"

What do you like best about Birdeye? The platform takes it to the next level with automation responses and important reports that help us understand what clients do when we send a review request. We can see if it is clicked through, a review is written or if it was simply just opened. This helps us to determine how to capture review requests. The secondary function of "Direct feedback" is great. It gives us the opportunity to diffuse the situation for a negative experience before it goes ...

"Amazing platform"

What do you like best about Birdeye? ease of use, simple to implement reviews/referrals/and chat bots What do you dislike about Birdeye? delay in notifications between receiving a chat and the actual email we get What problems is Birdeye solving and how is that benefiting you? Getting reviews!

"Great Way to Share Reviews"

What do you like best about Birdeye? Birdeye has become a great way to collect feedback on our company, and share those insights. What do you dislike about Birdeye? Not much to dislike. We have enjoyed Birdeye so far. What problems is Birdeye solving and how is that benefiting you? Having a central place to send our Clients to share their feedback has been very helpful.

"Review Requests Made Easy"

What do you like best about Birdeye? It is fast and convenient and I can send What do you dislike about Birdeye? a request with one click of a button! Highly Recommend! What problems is Birdeye solving and how is that benefiting you? It is making the process easier to send a review request to a client and assisting our company in obtaining more reviews.

"highly effective, easy to use"

What do you like best about Birdeye? how easy it is to issue requests and for clients to respond What do you dislike about Birdeye? neutral- not sure of the cons at this time What problems is Birdeye solving and how is that benefiting you? theyre taking out an extra step of us sending multiple emails for a link to complete reviews - streamlining things for us.

"Clients have had a very easy time completing reviews!"

What do you like best about Birdeye? The process is quick and easy for the clients to access. What do you dislike about Birdeye? So far I have not been advised of any client issues with review completion. What problems is Birdeye solving and how is that benefiting you? Birdeye makes it easy for clients to review services, which makes it easier for us to get reviews.

"East to use, very convenient if you receive multiple reviews at once. Great customer service."

What do you like best about Birdeye? Notrifications from multiple platforms on one place. Very easy to address all reviews promply. Also, reports can help focus on opportunities fro improvement. What do you dislike about Birdeye? I like using BirdEye, I cannot think of anything that I dislike. What problems is Birdeye solving and how is that benefiting you? It helped us realize that wait time is one of our main custumer service downsides. We focused on addressing that.

"Easy to use and detailed review provider"

What do you like best about Birdeye? Simplicity of pushing out review request from our Saleforce CRM. Ease of use Simplicity 1 click to send out review Integration with Salesforce Believe it is better because of integration with CRM What do you dislike about Birdeye? No real dislikes at all Click to submit review works well Nothing not realized Give users (not just admin) ability to see review progress Improvements in reporting What problems is Birdeye solving and how is that benefiting ...

"Customizable branded customer experience app"

What do you like best about Birdeye? Sends instant alerts to my mobile device and email Monitors all social media platforms Analyze customer feedback by location, source, product line and more What do you dislike about Birdeye? Although it offers 15-day free trial, it doesn't have a fre plan which most new customers would like to use first What problems is Birdeye solving and how is that benefiting you? Lets us see what customers are saying online, analyze sentiment by location and automate ...