9.6
Spot Score
BirdEye Reviews in June 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 941-950 out of 1957
SJ
Sarah J
08/22/22
"5-star"
What do you like best about Birdeye? Birdeye is super user friendly and easy to use for all of our clients What do you dislike about Birdeye? I wish people didnt have to sign into google or facebook to leave a review. What problems is Birdeye solving and how is that benefiting you? They are helping our clients receive more reviews than ever before!
AU
Anonymous User
08/19/22
"Amazing platform"
What do you like best about Birdeye? ease of use, simple to implement reviews/referrals/and chat bots What do you dislike about Birdeye? delay in notifications between receiving a chat and the actual email we get What problems is Birdeye solving and how is that benefiting you? Getting reviews!
AU
Anonymous User
08/19/22
"Easy to use platform with lots of functionality!"
What do you like best about Birdeye? The platform takes it to the next level with automation responses and important reports that help us understand what clients do when we send a review request. We can see if it is clicked through, a review is written or if it was simply just opened. This helps us to determine how to capture review requests. The secondary function of "Direct feedback" is great. It gives us the opportunity to diffuse the situation for a negative experience before it goes ...
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SV
Samantha V
08/19/22
"Great Service and even better customer service"
What do you like best about Birdeye? Easy to send review requests to clients, customers, etc What do you dislike about Birdeye? There's not much to dislike, everything is pretty much self explanatory and their customer service is awesome! What problems is Birdeye solving and how is that benefiting you? They have helped me gain many reviews for clients, making businesses we work with more reliable looking on google and facebook
AU
Anonymous User
08/19/22
"Birdeye has been great!"
What do you like best about Birdeye? The quick responses from the support team! What do you dislike about Birdeye? Sometimes Birdeye does have trouble working, but rarely. What problems is Birdeye solving and how is that benefiting you? Helping to maintain consistent review strategies and combat negative reviews.
EW
Edie W
08/19/22
"Easy tool to streamline your process"
What do you like best about Birdeye? Easy tool to incorporate into current process What do you dislike about Birdeye? Would like to have a quicker notification to postings on social media. What problems is Birdeye solving and how is that benefiting you? We needed more Goggle reviews
LD
Laura D
08/19/22
"great instant communication!!"
What do you like best about Birdeye? that I can either text or email or call back our customers or potential customers and request reviews in the same place What do you dislike about Birdeye? that the filter can not be edited and must be erased if any change needs to be done What problems is Birdeye solving and how is that benefiting you? if the agents are busy, we have this service and improves instant communication
AU
Anonymous User
08/19/22
"Birdeye has been great!"
What do you like best about Birdeye? The quick responses from the support team! What do you dislike about Birdeye? Sometimes Birdeye does have trouble working, but rarely. What problems is Birdeye solving and how is that benefiting you? Helping to maintain consistent review strategies and combat negative reviews.
EW
Edie W
08/19/22
"Easy tool to streamline your process"
What do you like best about Birdeye? Easy tool to incorporate into current process What do you dislike about Birdeye? Would like to have a quicker notification to postings on social media. What problems is Birdeye solving and how is that benefiting you? We needed more Goggle reviews
SV
Samantha V
08/19/22
"Great Service and even better customer service"
What do you like best about Birdeye? Easy to send review requests to clients, customers, etc What do you dislike about Birdeye? There's not much to dislike, everything is pretty much self explanatory and their customer service is awesome! What problems is Birdeye solving and how is that benefiting you? They have helped me gain many reviews for clients, making businesses we work with more reliable looking on google and facebook
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].