BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Amazing Product & Amazing Service!"

What do you like best about Birdeye? Not only is the Birdeye system user friendly and functional, the customer service teams are so speedy and pleasant! What do you dislike about Birdeye? That it cannot be integrated with our current scheduling system. What problems is Birdeye solving and how is that benefiting you? Text messaging, reviews, & payments are HUGE for us! Birdeye has helped us most in these aspects.

"Birdeye made getting more reviews easy"

What do you like best about Birdeye? The onboarding was fantastic. Birdeye automated my system and fully trained us how to navigate the platform. It is very easy to use, yet robust. What do you dislike about Birdeye? It is a little expensive, but the value compensates and offsets the expense. What problems is Birdeye solving and how is that benefiting you? We are getting at least double the reviews now, and also getting Facebook recommendations. We just added their referral automation, I am ...

"Excellent Platform and Customer Service"

What do you like best about Birdeye? Although Arijit Dutta did a great job walking us through its features during implementation, Birdeye is highly intuitive. We manage several brands and locations, so it's nice to see reviews in one place, but we also have the ability to segment the results. It's been really great to automate notifications to the various individuals that need to be aware of reviews and define a process for responding quickly. We used to struggle with review management, but ...

"Great experience and tool from start to finish"

What do you like best about Birdeye? The implementation and onboarding were great. Arijit helped us with implementation, and it felt like a white glove service. They took the time to explain everything and even helped us connect our systems to ensure that we were maximizing the great tool it is. Sales was very straightforward, correctly portrayed what the tool had to offer, and was not overly pushy. The platform itself, there is not much to say. We compared a few other tools, and this was ...

"Great experience and tool from start to finish"

What do you like best about Birdeye? The implementation and onboarding were great. Arijit helped us with implementation, and it felt like a white glove service. They took the time to explain everything and even helped us connect our systems to ensure that we were maximizing the great tool it is. Sales was very straightforward, correctly portrayed what the tool had to offer, and was not overly pushy. The platform itself, there is not much to say. We compared a few other tools, and this was ...

"We have seen an immediate increase in reviews and found the implementation process very easy."

What do you like best about Birdeye? The simplicity of the product and immediate return it provides. The team was easy to work with and is there if you have any questions but we haven't had any issues yet! What do you dislike about Birdeye? There are some minor issues with dynamic widgets and mobile sites but the team has confirmed they are working to solve these problems asap. What problems is Birdeye solving and how is that benefiting you? We work with a lot of customers but get a small ...

"We have seen an immediate increase in reviews and found the implementation process very easy."

What do you like best about Birdeye? The simplicity of the product and immediate return it provides. The team was easy to work with and is there if you have any questions but we haven't had any issues yet! What do you dislike about Birdeye? There are some minor issues with dynamic widgets and mobile sites but the team has confirmed they are working to solve these problems asap. What problems is Birdeye solving and how is that benefiting you? We work with a lot of customers but get a small ...

"Thank you Shiva for all of your help!"

What do you like best about Birdeye? We are looking forward to working with Birdeye! Thank you so much Shiva for helping us set everything up! Your professionalism and knowledge made onboarding an excellent experience. What do you dislike about Birdeye? We are new to Birdeye and are very pleased with our experience. Shiva has answered all of our questions and assisted us wonderfully. What problems is Birdeye solving and how is that benefiting you? Thank you for helping us streamline ...

"Thank you Shiva for all of your help!"

What do you like best about Birdeye? We are looking forward to working with Birdeye! Thank you so much Shiva for helping us set everything up! Your professionalism and knowledge made onboarding an excellent experience. What do you dislike about Birdeye? We are new to Birdeye and are very pleased with our experience. Shiva has answered all of our questions and assisted us wonderfully. What problems is Birdeye solving and how is that benefiting you? Thank you for helping us streamline ...

"Bird Eye has unity to improve our business based on real customer's input"

What do you like best about Birdeye? Bird Eye is an amazing app that helps customers leave feedback for our business. Bird Eye has given us an opportunity to improve our business based on real customer's input. We love Bird Eye! What do you dislike about Birdeye? There isn't anything that we don't like about Bird Eye so far. What problems is Birdeye solving and how is that benefiting you? Bird Eye has given us an opportunity to improve our business based on real customer's input