BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Great support, great product"

What do you like best about Birdeye? I love the automation capabilities in Birdeye. I also really like how responsive their support is What do you dislike about Birdeye? Some features are hidden, so I finally find it, I bookmark it so I can remember where it was the next time. What problems is Birdeye solving and how is that benefiting you? We get a lot of reviews and it helps us with responding to them and seeing them all in an enterprise platform.

Extend your reach

Let customers message your business from anywhere and make payments a part of the conversation. Put your business at the top of search with a stellar online reputation and local SEO.

Birdeye has elevated my Dental reviews

Birdeye has been able to have my dental practice reach patients through reviews and allowing my business to be either the 1st or 2nd office on search engines due to all of the positive reviews it has allow me to have

5 year partnership and counting

We've been with Birdeye for nearly 5 years. The partnership we have built together has been incredible. We are thrilled for our continued growth with a company that is constantly seeking to expand and add more, allowing us and our clients to achieve as much success as possible in a constantly changing business industry.

"Very pleased with Birdeye"

What do you like best about Birdeye? Birdeye so far has exceeded our expectations at Abundance Therapy Center. They always go the extra mile to help their clients. They are very friendly and quick to resolve our requests. What do you dislike about Birdeye? There is nothing that we dislike about Birdeye. From day one we did the demo with them until today we are very pleased with their services. What problems is Birdeye solving and how is that benefiting you? We were going to send out a mass ...

"Great service and immediate results"

What do you like best about Birdeye? Easy setup with prompt and friendly customer service. Automated service immediately reduces the load on a marketing team of one. Simple for customers to use and feel validated. What do you dislike about Birdeye? The platform is still growing, and SMS is not as developed or intuitive as we would like it to be for a full experience. Does not integrate with our existing Klara chat. What problems is Birdeye solving and how is that benefiting you? Generating ...

Long time User & Loving it!

We've been working with Birdeye since 2016 and have been loving it! They have loads of features that have helped us elevate ourselves and our clients throughout the years. Being able to automate review responses for all our clients has helped my team save HOURS of time each month.

Their support team is very quick and…

Their support team is very quick and efficient. Good company to work with!

""The Best"--hands down!"

What do you like best about Birdeye? Tech support--they are always available and before they leave the call they ask if there is anything else they can help with. What do you dislike about Birdeye? Nothing--we have been very pleased with the product, the direction. No one is perfect but they strive to be and it shows. What problems is Birdeye solving and how is that benefiting you? Getting clients more reviews which helps with them getting chosen and ranking higher on searches. The biggest ...

"Great app"

What do you like best about Birdeye? Visibility to customer experience. Great to see feedback. What do you dislike about Birdeye? Reporting isn't as intuitive as I would like. Would be great to have periodic tracking reports sent to broader team Recommendations to others considering Birdeye: Helpful app. Integration with Hubspot is nice What problems is Birdeye solving and how is that benefiting you? Troubleshooting customer problems faster.