BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Very easy user experience with great support available"

What do you like best about Birdeye? The thing I like best about Birdeye is their support and responsiveness. They include tips and resources on how to solve the issue on my own (thus empowering me to solve future issues), always follow up to ensure my problem is resolved, and offer direct support if needed. What do you dislike about Birdeye? Interfaces seem to become disconnected frequently. It is a quick fix when this occurs and we do receive notifications, but it would be better if they ...

Birdeye customer service is great

Birdeye customer service is great. They're available to answer my questions and help me with every step of the process of building a digital asset.

Birdeye have been a great help to us

Birdeye have been a great help to us in terms of social media reputation management and a lot more. Having the function to send survey, reviews & even announcement in 1 platform is already good. But managing the social media platform for the reviews makes it way better. We all know its hard to manage each social media 1 at a time so having Birdeye do that for us makes them worth getting.

"Great experience with program and support"

What do you like best about Birdeye? Birdeye staff is quick to respond to my questions, thoroughly and satisfactorily. This program has made managing communication with customers so much easier, as well as the ease of using one place to receive reviews and answer questions. Highly recommend it! What do you dislike about Birdeye? It may seem a little complex at first for first-time users. But with customer support this is easily overcomed. What problems is Birdeye solving and how is that ...

Excellent customer service

Excellent customer service - Highly proficient!- Would definitely recommend!

"Great Tool"

What do you like best about Birdeye? The application is easy to use and customers find it great to reply to a text to score. What do you dislike about Birdeye? I feel the connections with Google should be easier, not a lot of people are able to remember their log in information. Recommendations to others considering Birdeye: Share the tools with your employees, it will help increase visability. What problems is Birdeye solving and how is that benefiting you? BirdEye is providing the ...

Birdeye has streamlined reviewing our…

Birdeye has streamlined reviewing our customer experiences from numerous websites and made the process extremely easy. There are so many helpful tools offered by Birdeye as well. Definitely recommend to any company!!

Streamline the process with Birdeye!

Cazle Mortgage in Baltimore, Maryland 21220 uses Birdeye to communicate with clients, and manage loan officers’ reviews on Google business, Facebook, BBB, and Zillow. We also use Birdeye and our numerous 5-Star reviews to drive client traffic to our website.

"Always helpful support"

What do you like best about Birdeye? Support is always available and ready to answer questions, review features and instruct on how to use systems to make things smooth and easy. What do you dislike about Birdeye? There has not been anything to dislike yet! What problems is Birdeye solving and how is that benefiting you? Gaining reviews and google recognition, also providing patient communication tools.

"Souryyajit was so patient and helpful! He was clear and really helped us with understanding."

What do you like best about Birdeye? After implementation, getting the needed support is huge!!! Getting Client reviews!!! What do you dislike about Birdeye? At times - communication barrier on our part. What problems is Birdeye solving and how is that benefiting you? Problem of getting more client reviews!! More Google Reviews are a must!!