BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Used to help increase reputation"

What do you like best about Birdeye? This tool has seriously helped us out! It makes getting reviews very easy. What do you dislike about Birdeye? I'm not sure about this one. Support has been good. What problems is Birdeye solving and how is that benefiting you? Helping us generate more positive reviews.

"Amazing Software in Use"

What do you like best about Birdeye? Review System of Birdeye as it allow the users to rate the bussiness . What do you dislike about Birdeye? Nothing Specific. As Birdeye offers alot Scale What problems is Birdeye solving and how is that benefiting you? Bussiness Review collection

"User friendly!"

What do you like best about Birdeye? It allows patients to share their experiences with us What do you dislike about Birdeye? I could use a little more training on the website and how everything works What problems is Birdeye solving and how is that benefiting you? Feedback (both good and bad from patients)

"Great Company for Growing Reviews"

What do you like best about Birdeye? BirdEye has amazing customer support - they have always gone above and beyond any time I've needed something along the way. The automatic responses to reviews left for our business are probably our favorite feature of the system. What do you dislike about Birdeye? It's hard to think of a downside to Birdeye, because the system overall is so great. The price is maybe the only negative, but with the systems we've put in place, it's worth it for us. What ...

"Birdeye helps grow our business"

What do you like best about Birdeye? Birdeye has been instrumental in responding to all of our social media inquiries and sending review requests to our clients has been so helpful. Seeing the number of reviews increase weekly will no help gain new clients. What do you dislike about Birdeye? There isn't anything that we have not likes since hiring Birdeye to assist in growing our business and Google ranking. What problems is Birdeye solving and how is that benefiting you? Assisting us in ...

"CX"

What do you like best about Birdeye? I love Birdeye's platform where I can easily see reporting of review and rating volume. I also love their support team. What do you dislike about Birdeye? There isn't anything about the platform I do not like at this time. What problems is Birdeye solving and how is that benefiting you? Birdeye helps us identify customer complaints on a timely basis so we can properly address and mitigate more customers from experiencing the same problem,

"Birdeye is super helpful for our business reviews!"

What do you like best about Birdeye? I like that it's easy to track results, and easy to use. I also like the personal attention from Gaurav, who has helped me with setting up a couple of custom email campaigns. What do you dislike about Birdeye? I don't really not like anything that I can think of. What problems is Birdeye solving and how is that benefiting you? Birdeye offers a way to reach patients on many platforms including email, text messaging, and chat on our web site.

"Very easy to understand, use, and implement"

What do you like best about Birdeye? I really like the onboarding process and how easy it is to customize and automate responses as well as set up templates to use as a guide. We used another company previously and there wasn't a way to separate which types of comments you wanted to automate. It's nice to be able to drill down and focus on the ones that need more attention. What do you dislike about Birdeye? My client has multiple locations and direct feedback from our website comes through ...

Communication with our customers is…

Communication with our customers is very easy and everyone in the company can stay connected with them all the time. Birdeye customer service is great. They're always available to answer every question we had

"Quick and Efficient Support"

What do you like best about Birdeye? Birdeye's support process has vastly improved year over year, with functional team members that are happy to meet you in the medium where you're most comfortable. I needed two things done fairly quickly (a matter of 1-2 days) and it was done in less time than that. What do you dislike about Birdeye? I do wish Birdeye was more integrated with platforms that we all need to use aside from Google and Facebook. It would be great to utilize Birdeye for all ...