BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Amazing product for local biz"

What do you like best about Birdeye? Great suite of products to grow sales for my angency business. From webchat reviews listings and messaging it is a great all in one solution What do you dislike about Birdeye? It's the best saas on the market for this type of service What problems is Birdeye solving and how is that benefiting you? Growing sales boosting seo and generating reviews

"great product to help you in your daily business."

What do you like best about Birdeye? The platform provides various ways to communicate with your clients. That is quite useful. What do you dislike about Birdeye? Clients can message your phone 24x7, and so you are technically available and you have to educate them that if it is after hours, it will be next business day to get a response. What problems is Birdeye solving and how is that benefiting you? 1 getting positive online reviews (Birdeye reaches out once I provide them the contact) 2 ...

"Birdeye makes getting reviews easy"

What do you like best about Birdeye? Birdeye does a great job of automating the review process. What do you dislike about Birdeye? I can't say there's anything that I dislike about the tool. What problems is Birdeye solving and how is that benefiting you? It is helping me manage reviews for my services.

"amazing platform"

What do you like best about Birdeye? Automation of requests to customers is completely efficient and less time-consuming than having to reach out to each client individually. Our account with them was customized so that all we need to do is fill in the customer name and email address on a spreadsheet rather than having to add each customer to the contacts tab. What do you dislike about Birdeye? We have not optimized the use of BirdEye so we are not using all of its features as we should. It ...

"amazing platform"

What do you like best about Birdeye? Automation of requests to customers is completely efficient and less time-consuming than having to reach out to each client individually. Our account with them was customized so that all we need to do is fill in the customer name and email address on a spreadsheet rather than having to add each customer to the contacts tab. What do you dislike about Birdeye? We have not optimized the use of BirdEye so we are not using all of its features as we should. It ...

"Birdeye has been instrumental with our reputation management program."

What do you like best about Birdeye? The promptness and expertise of the entire team that I've worked with so far. What do you dislike about Birdeye? I haven't enjoyed the overseas accent from some of the support team. It has been challenging to understand them at times; however, they've been accommodating. What problems is Birdeye solving and how is that benefiting you? They are helping us increase our Google business profile and overall reputation management.

Sedrick was great and went out of his…

Sedrick was great and went out of his way to help us. Aoife was also amazing previously. I thoroughly recommend this business

Support all the way.

Our implementation consultant Sanjwali did a wonderful job guiding us through the setup and implementation of Birdeye in our business. The system is working really well and our Google rating has already begun to improve as a result of actively asking for feedback.

"Boost in reviews with almost immediate responses"

What do you like best about Birdeye? Birdeye is very user-friendly for both patients and staff. It is very convenience and has great turn around. What do you dislike about Birdeye? Having Birdeye send requests from our office phone number to avoid confusion with our patients. What problems is Birdeye solving and how is that benefiting you? Generating more reviews

Bailey gave me some great tips and…

Bailey gave me some great tips and explained the process very well.