BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"An essential set of services for our business."

What do you like best about Birdeye? The review requests tool helped us hear from our most satisfied customers and not just the ones where we could have done better. What do you dislike about Birdeye? Hard to find anything to criticize about their services. I do wish the messenger could be integrated with MS Teams What problems is Birdeye solving and how is that benefiting you? We needed a service that would help us highlight what we're best at and bring to light what we need to work on. ...

"EXCELLENT onboarding experience!"

What do you like best about Birdeye? The onboarding experience was top notch - they answered any and all questions that I have and were always ready to schedule time with me and my team if needed. I love that Birdeye will pull in reviews from multiple places and I can easily manage responses all in one platform. What do you dislike about Birdeye? The interface was tricky to get used to at first but that was resolved after I learned where everything was and how to navigate the system to find ...

"EXCELLENT onboarding experience!"

What do you like best about Birdeye? The onboarding experience was top notch - they answered any and all questions that I have and were always ready to schedule time with me and my team if needed. I love that Birdeye will pull in reviews from multiple places and I can easily manage responses all in one platform. What do you dislike about Birdeye? The interface was tricky to get used to at first but that was resolved after I learned where everything was and how to navigate the system to find ...

"Best review company we’ve worked with"

What do you like best about Birdeye? When we were looking for review companies, Birdeye was the only one that got back to us very quickly and was great on follow up and helped us to the implementation process What do you dislike about Birdeye? It's not integrated into our software at this point hopefully in the future, it will be. What problems is Birdeye solving and how is that benefiting you? They are plugging us in to more local search engines.

"Birdeye has been a huge help with generating reviews and the platform is very user friendly!"

What do you like best about Birdeye? Bideye's platform is a one-stop shop for all your business correspondence and has made communication with patients a breeze. Their staff is highly knowledgeable and is able to help with any questions or concerns our organization had. What do you dislike about Birdeye? Before Birdeye, we would respond to reviews individually which would give us a more personal touch. Now that we have reviews coming in very quickly we are unable to give that personal touch ...

"Birdeye's Review collection and response and Social Media scheduling has made my job much easier"

What do you like best about Birdeye? The ability to communicate to customers who messages us faster and more effectively. Also, the ease of having one place to quickly and easily create and schedule all of my social media posts. What do you dislike about Birdeye? No complaints really so far. I'm considering add more options that Birdeye offers, in the future What problems is Birdeye solving and how is that benefiting you? Making it easter for me to keep up with an stay on top of customer ...

"Love this Platform!"

What do you like best about Birdeye? Birdeye makes it so easy to find all our reviews in one spot. It's great to have so we're not logging in to multiple sites to check on these. Also, with customizable reply templates, we can quickly answer common webchat questions and get our customers fast replies. There are also tons more features we love about Birdeye! What do you dislike about Birdeye? We've been with Birdeye for over a year, and we have no complaints as of now! What problems is ...

"We are over a year in & We Love It!"

What do you like best about Birdeye? Our Customer Success Manager, Megha, has been awesome! She has helped us through our first year with great success. We meet once a month and review our numbers. Megah helps us to analyze what is working and where we can improve. She is quick to respond when we have a question. We love working with her!! What do you dislike about Birdeye? It's not an inexpensive platform; however, having everything in one place has been extremely helpful, and Birdeye ...

"Wonderful follow-up, training and overall customer service!"

What do you like best about Birdeye? I really appreciated the individualized support I received from Deepty. She always made sure that the training sessions were scheduled, timely, and thorough. I truly would recommend Bireye to other dental offices because of Deepty's customer service, support and training. What do you dislike about Birdeye? I don't have any dislikes or issues with Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us connect to ...

"Great service, wonderful people"

What do you like best about Birdeye? Their support team is the best. They always help me and teach me about features of the software that I might not be fully utilizing. They are so friendly too! What do you dislike about Birdeye? There's so many features that I might not be using them all! Good problem to have I guess. What problems is Birdeye solving and how is that benefiting you? Responding to user reviews for 27 rental properties can be time consuming to say the least. BirdEye helps me ...