BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Review House"

What do you like best about Birdeye? I liked that i houses all the reviews that I need to monitor for the business I am overseeing. What do you dislike about Birdeye? Nothing, maybe a little challenge in asking for customer support. They will get back to you in less than 24hrs though. What problems is Birdeye solving and how is that benefiting you? Monitor ratings and feedback. It helps me monitor those numbers and use it for internal kpi

"Great platform for reputation management"

What do you like best about Birdeye? Easily automates getting reviews from our new customers as well as gathering data for our annual survey. Makes it easy to respond to reviews all in one place. What do you dislike about Birdeye? There is no way to quantify the responses that we get from the direct feedback feature. It would be great if we could turn the positive comments into some kind of reviews that are visible online. What problems is Birdeye solving and how is that benefiting ...

"Excellent customer management tool"

What do you like best about Birdeye? The integration across all platforms makes communicating with customers a breeze. We have made significant advances in our Google reviews by sending review requests. The monthly reviews and onboarding were sufficient and we were able to work with them efficiently during the process What do you dislike about Birdeye? The app can be slow to update, causing multiple staff to respond simultaneously in any chat window. This isn't much of a problem on the ...

"Makes doing business a lot easier"

What do you like best about Birdeye? We love how Birdeye has all of our social platforms in one place. We can reply to messages on Facebook, Google and webchat all in 1 place. This helps us not miss any messages and check each platform. We also have automated responses in case we can't get back to them immediately. Another feature we like using is social posting and scheduling. It is great that we can schedule our social posts in 1 place and post them across all our platforms. This helps us ...

"Birdeye is a great and easy platform to use!"

What do you like best about Birdeye? Birdeye offers multiple functionalities outside of just acquiring reviews. We have been able to track customer experience and capture feedback in real time! We can easily communicate with new leads or current customers. Birdeye also offers valuable data that has been able to help us measure our succes. Their success team is also great - we have Sunny who is very responsive and helpful! What do you dislike about Birdeye? The integrations can at times get ...

"Birdeye is a must have!"

What do you like best about Birdeye? Birdeye makes getting reviews easy and seem less! What do you dislike about Birdeye? So far we haven't had any challenges with Birdeye What problems is Birdeye solving and how is that benefiting you? Google reviews are critical in todays world and Birdeye has allowed us to send request to workshop attendees and happy customers while we're currently engaged with them either in person or on the phone.

"Wonderful service and they care about your business!"

What do you like best about Birdeye? I love the customer service and attention to detail they provide their customers! They truly listen to your needs and try to find a way to improve the overall experience! What do you dislike about Birdeye? I truly can't think of something that I dislike about the program. Currently, everything seems to be working well! The Birdeye Team jumps on it whenever there are questions or concerns. What problems is Birdeye solving and how is that benefiting ...

"Great Increase in 5 Star Reviews"

What do you like best about Birdeye? Our reviews have increased so much since our implementation of Birdeye! The ease of the software has made it easy for our sales teams to ask our customers to help give us a review. What do you dislike about Birdeye? As a ways of working, having a better understanding of agenda items for our calls in advance. Never sure what we are going to cover. What problems is Birdeye solving and how is that benefiting you? Ease of asking for reviews.

"Streamline Your Business's Online Reputation Management"

What do you like best about Birdeye? Birdeye's interface is intuitive and easy to navigate, making it accessible to users with varying levels of technical expertise. The dashboard provides a clear overview of all relevant metrics, allowing me to quickly gauge my online reputation, customer feedback, and review ratings at a glance. One of the standout features of Birdeye is its ability to monitor reviews across numerous platforms, such as Google, Yelp, Facebook, and more. By consolidating ...

"The Best Customer Service Iv Had"

What do you like best about Birdeye? Customer service is some of the best hands down, always looking to improve and help our company out! What do you dislike about Birdeye? The price is a bit high but its been worth it so far! What problems is Birdeye solving and how is that benefiting you? Gathering reviews into one location and also solicting reviews for us.