9.6
SpotScore
BirdEye Reviews in September 2026: User Ratings, Pros & Cons
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BirdEye Reviews & Ratings
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Spotsaas Editor’s POV
The feedback on BirdEye over the past year has been overwhelmingly positive, highlighting the exceptional support provided by the team members like Ahn, Ridhima, Piyush, and others. Customers consistently praise the platform's effectiveness in boosting visibility and managing online reputation through Google reviews. The user-friendly interface and quick issue ...Read more
BirdEye pros and cons
Exceptional support team that guides users step-by-step and ensures they feel in control.
Effective Google review system that boosts business reputation with increased visibility.
Friendly and patient customer service representatives who make complex tasks easy to understand.
Quick response times and prompt assistance from the support team.
The richness of features may be overwhelming for new users without adequate support.
Limited customization options and marketplace offerings for advanced functionalities.
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Showing 61-70 out of 1957
L
Lianna
03/20/25
Thorough training from staff and…
Thorough training from staff and regular follow up from staff to ensure we are maximizing Bird Eye's abilities.Easy to contact tech support. Jitender the senior customer success manager has been wonderful to deal with
E
Emma
03/20/25
Ridhima was very helpful explaining…
Ridhima was very helpful explaining things to me and giving advice. Thank you so much!
TL
Trent Lawrence
03/20/25
Excellent product with great…
Excellent product with great technology, with the ability to streamline our systems.
WA
Waterpoint Asset Management
03/18/25
Clear and easy communication from…
Clear and easy communication from trainer. Well presented.
LP
Lina Psarros
03/17/25
Helpful and patient
Ridhima was very helpful in assisting me with my business exposure.
MH
Michael Harris
03/13/25
Wonderful experience !
The team have been extremely helpful and have sorted all my issues, and going above and beyond to make sure my system is working when I've not been able to keep on top of things. it has been a great experience so far.
MK
Micky Kalde
03/13/25
Always gets back to me asap when ever I…
Always gets back to me asap when ever I need help.
DP
Dana Parr
03/12/25
Customer service is great
Customer service is great! I love the auto posting to our social channels.
KT
Katrina Tsiailis
03/11/25
Awesome Platform
Great platform and ease of functionality provided by the Birdeye platform. The support from Ridhima Arora was excellent! She went above and beyond and really spent the time to help me review and navigate the areas I needed to improve my business. Massive thanks to Ridhima and the Team at Birdeye.
HV
Hana V
03/11/25
working with account manager, keep me on the top of my posts
I have been meeting with account manager Arup DAS every week, we review the dashboard, discuss what is going well and what needs to be updated. The great bonus is, we create posts to social media from the materials and knowledge available to us. Working with Arup is a great pleasure, he has great manners and is very helpful in all aspects of the marketing for my business. He is very well aware of what Birdye is doing and can explain and offer other products, that may be beneficial to my ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].