BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Helps drive business!"

What do you like best about Birdeye? Easy to use, customers don't mind using it What do you dislike about Birdeye? Glitches, sometimes can't tell if it sent What problems is Birdeye solving and how is that benefiting you? Helping us in the market place

"Has provided excellent insight for business practices!"

What do you like best about Birdeye? Bird eye has allowed our company to really get a feel for what customer are feeling, and give us info for rooms of improvement. What do you dislike about Birdeye? I have not really faced anything where bird eye has given me a hard time, If anything arises I will make it known. What problems is Birdeye solving and how is that benefiting you? Like I mentioned it is helping get an inside scope as to what our customers are saying. Maybe something is wrong ...

"Birdeye has helped our business track customer satisfaction by market and employee."

What do you like best about Birdeye? Survey and NPS tracking have allowed us too improve What do you dislike about Birdeye? No complaints about birdeye other than sometimes real time surveys don't send. What problems is Birdeye solving and how is that benefiting you? customer satisfaction tracking

"A Must Have for Our Business"

What do you like best about Birdeye? Birdeye has had such a positive impact on our business and our reputation management effort. We have gained countless positive 5 star reviews and are able to effectively mitigate the negative ones that happen from time to time. What do you dislike about Birdeye? We haven't found any downsides to Birdeye yet What problems is Birdeye solving and how is that benefiting you? Driving positive Google reviews. We had very few reviews previously and now get them ...

"Great Company and Support"

What do you like best about Birdeye? The feautres and support so far, the onboarding team and Sanyam is knowledgable and helpful What do you dislike about Birdeye? No intergration with Watsapp this would be valuable as you want all messaging in one place. What problems is Birdeye solving and how is that benefiting you? To help me manage my business reviews on Google and Truspilot better

"birdeye is great"

What do you like best about Birdeye? i like the social media manegment part of birdeye. What do you dislike about Birdeye? nothing, there is nothing i have disliked so far What problems is Birdeye solving and how is that benefiting you? SEO

"To help my venders enhance the systems i use"

What do you like best about Birdeye? The simplicity of this system and the Intuitiveness makes my job life that much easier to navigate. I cannot talk enough about how much easier this makes getting my work done. The reporting capabilities are truly amazing and will serve our company immensely. What do you dislike about Birdeye? It would be nice if I can have the capability to automate the daily, weekly, and monthly reporting. Right now, I have to run the report and download it manually. It ...

"Great For Our Company"

What do you like best about Birdeye? They help to bring 5-star reviews to our company! What do you dislike about Birdeye? I haven't seen anything to this point which would make me dislike Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye makes it more efficient for us to use reviews as an asset for our company.

"Has definitely helped my buisness grow"

What do you like best about Birdeye? Very user friendly, my patients are mainly geriatric and they have no issues using the platform to leave reviews. What do you dislike about Birdeye? small software glitches where sometimes my patients fail to load in the database and then i have to call to get it rectified, happens about once every 4-5 months What problems is Birdeye solving and how is that benefiting you? makes the review process easy, sends it out on various social media platforms , ...

"A great tool"

What do you like best about Birdeye? Birdeye is a great tool to monitor customer feedback from mulitple sources in one place. What do you dislike about Birdeye? Some of the reporting can be confusing as the terminology and portal is not exactly intuitive. What problems is Birdeye solving and how is that benefiting you? We can easily gauge if our customers are pleased with our product and team.