BirdEye Reviews in June 2026: User Ratings, Pros & Cons

Birdeye gives our company a great…

Birdeye gives our company a great platform for our customers reviews. It is a great way to see everything under one roof - especially as we have several locations and review sources to deal with.

I have been very pleased with Birdeye...

I have been very pleased with Birdeye. The review process for our patients is simplified and allows them to more readily provide feedback. Then onboarding team was thorough and helpful. The automatic responses to reviews is a nice feature and the app is simple, yet robust.

"Been such a great tool to make my job easier!"

What do you like best about Birdeye? Birdeye has everything in one platform. It took me some time to get everyone at my business using it, but once we did we have been able to get a massive increase in reviews coming in and able to communicate with customers all in one place. Reporting was one of the main reasons we switched to birdeye. We are now spending less time finding the data and able to show how well our hard work is doing. When I first started with birdeye, I felt like I needed a ...

"Helpful Birdeye in business interactions"

What do you like best about Birdeye? Birdeye has equipped us with several helpful tools that have boosted our customer interactions. The chatbot tool, for instance, has proven to be an always-available customer service representative. Similarly, the review generation tool has simplified the often-difficult process of collecting customer feedback. Moreover, the dashboard provides a unified place to manage all customer communications, enhancing our efficiency significantly. What do you ...

"A Wonderful Experience - Great service to help with our company goals"

What do you like best about Birdeye? I enjoy the ease of access of the platform as well as how willing their team is to make improvements based on our feedback. What do you dislike about Birdeye? I would say the only downside would be a few missing features such as "dark mode' on there dashboard. What problems is Birdeye solving and how is that benefiting you? Communication with customers in order to streamline assistance and ensure service is up to standard. This is helping us maintain a ...

Hands on representatives and easy to use dashboard

The reps at Birdeye work hand and hand with us, with light touch bases throughout the month, they directly alert us of any issues going on with our account, and offer monthly meetings to ensure we are using the platform in the most functional way possible. The dashboard itself is easy to use, and after syncing with Google MyBusiness, all of our locations are available and managed through the Birdeye dashboard. We have been users for the past 7 years and any complaints we have had in the ...

"Excellent Service"

What do you like best about Birdeye? The Customer service is excellent. I worked with Itishri throughout my onboarding and she was extremely comprehensive and attentive to my business's specific needs. I have worked with hundreds of agents throughout my career and the team at Birdeye are among the best What do you dislike about Birdeye? I had no issues during my onboarding. I would like to see more features such as more options for widgets but the ones they use now are excellent. I have no ...

"Birdeye is a great tool for managing customer satisfaction and feedback"

What do you like best about Birdeye? The customizable alerts/reports. You can monitor feedback realtime, or set up reports to deliver daily or weekly. Easy access with a link to new reviews in alerts. Good for staff and supervisors. What do you dislike about Birdeye? No downside. Initially lots of feedback that had to be attended to, but the tools in Birdeye help with that. Just a short learning curve. What problems is Birdeye solving and how is that benefiting you? We suspected our ...

"Informative"

What do you like best about Birdeye? I like how the app works. It is user-friendly and very helpful for every business. What do you dislike about Birdeye? None, I overall like it and looking forward to learning more how to optimize it. What problems is Birdeye solving and how is that benefiting you? Boosting Reviews and reviewing and responding to reviews.

"Thankful for Birdeye"

What do you like best about Birdeye? It's got a chatbot that's reliable and efficient, it keeps us in touch with our customers round the clock. The review generator is pretty great, too. It helps us gather customer feedback in no time. And the dashboard, it keeps all our customer messages and information sorted and easy to find. What do you dislike about Birdeye? getting used to the Birdeye interface can be quite the task, especially if you're not very tech-savvy. Initially, it may seem a ...