BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Arguably the Best Reputation Platform for Multi-location Businesses"

What do you like best about Birdeye? Execution both on the service and SAAS levels are excellent. The product itself does a great job of requesting, gathering, and syndicating customer reviews which are so vital to our sales force in the field. As an administrator, I find the system very intuitive, and highly useful in terms of managing dozens of locations and hundreds of individuals. With Birdeye we have seen results in better SERP results that allow our company and sales individuals to ...

"Great Customer Service & Review Results"

What do you like best about Birdeye? Great customer service and more reviews than we've ever had. What do you dislike about Birdeye? Nothing to dislike-they make sure all is good! What problems is Birdeye solving and how is that benefiting you? They've increased our social presence on google and now it's automated. More reviews than ever! I like that we can also text payment requests to clients.

"Excellent results and service!"

What do you like best about Birdeye? I love the factthat their software is easy to use and their tems are all super knowledagable and service oriented. What do you dislike about Birdeye? I like everuything about the platform and people. What problems is Birdeye solving and how is that benefiting you? Helping us get reviews and by that more leads

Makes our business run so smooth!

Makes our business run so smooth! Managing reviews has never been easier, we can receive and respond to all reviews from multiple platforms in one place which has helped to streamline our reputation management efforts. The Birdeye Onboarding and Support team are so helpful and never hesitate to respond quickly and thoroughly to any of our inquires.

"Exploring BirdEye"

What do you like best about Birdeye? Ability to see reviews from multiple platforms at once with ability to respond either freelance or with the prepared responses of which are multiple and reflective of industry we are in. Looking forward to new product, client surveys and additional reporting as an additional tool! What do you dislike about Birdeye? Nothing to date. I dont know how to use the additional reporting and negative review assistance as well as i should but it appears to be as ...

"The most integrated system I've ever used! Thank you all at Birdeye!"

What do you like best about Birdeye? Incredibly integrated, simple to use and powerful - it's like having another member of the team What do you dislike about Birdeye? There are none - the only downfall was us not using this system sooner What problems is Birdeye solving and how is that benefiting you? All of the above, it's given me a platform that integrates everything in one place

"Life saver for steady great reviews"

What do you like best about Birdeye? How easy the set up and integration is with our CRM and social media accounts . Also how it sends automatic review requests based on the trigger set in the CRM we are seeing immediate results. What do you dislike about Birdeye? So far I love everything ! Truly it's one of those rare circumstances! What problems is Birdeye solving and how is that benefiting you? Asking for reviews it is now automated which is helping us get a flow of steady reviews

"Best customer service!"

What do you like best about Birdeye? The birdeye team is always helpful, kind, and innovative. Not only are they a partner, they are a friend in your business initiatives! What do you dislike about Birdeye? The mobile app is lacking a few key features for admin users. What problems is Birdeye solving and how is that benefiting you? Automations. Having an automation for our resident users to review their experiences has made a huge difference in our business decisions.

Very helpful

Very helpful. Got some really good tips and ideas.

"Birdeye helps our customer interaction"

What do you like best about Birdeye? Birdeye has become an important part of our operations thanks to its large toolset. Its chatbot tool ensures our customer service is running round the clock, while the review generation feature has made the process of gathering customer feedback straightforward. The dashboard, on top of these, is a fantastic tool that consolidates all our customer interactions for easy tracking. What do you dislike about Birdeye? The software's initial setup process can ...