BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Overall good experience so far with Birdeye."

What do you like best about Birdeye? We have been able to generate more reviews and manage social media all in one place. What do you dislike about Birdeye? I don't dislike anything about the platform. What problems is Birdeye solving and how is that benefiting you? We are generating more google reviews and boosting our SEO. Birdeye has also helped with our social media posting making it easy to post on all of our accounts.

"Great Experience with Arijit!"

What do you like best about Birdeye? I like the fact that BE has the ability to automate review requests and send them out to patients everyday. What do you dislike about Birdeye? None at this time. I appreciate the SAAS and service I receive from BE representatives. What problems is Birdeye solving and how is that benefiting you? Automating reviews is easier than ever before! Having an Enterprise solution is paramount as it is most valuable for us.

"Birdeye has built us a great reputation"

What do you like best about Birdeye? The software that Birdeye has given us allows us to reach customers quickly and efficiently. Customers appreciate being able to learn and express their views at all times of the day. What do you dislike about Birdeye? The least helpful thing about Birdeye is the time it takes to get used to using the software. However once you do learn then it is very helpful and very efficient. What problems is Birdeye solving and how is that benefiting you? Birdeye is ...

"Great customer service!"

What do you like best about Birdeye? I really enjoyed that they were with me every step of the way in setting up my account. What do you dislike about Birdeye? I have been having login issues but I think we have resolve them. I was impressed that there are technical team reached out to me personally to fix the issue. What problems is Birdeye solving and how is that benefiting you? The problem they are solving is our connection to clients after their case is settled.

"Fantastic Product"

What do you like best about Birdeye? I love that it makes it simple for my patients to leave a review. I've gotten so many reviews since I've started using that it helped my business grow tremendously! What do you dislike about Birdeye? Nothing. It's great how it is and wouldn't change anything. What problems is Birdeye solving and how is that benefiting you? The main issue I had before using Birdeye was getting Google reviews consistently. It was a difficult process convincing patients to ...

"knowledgeable and friendly"

What do you like best about Birdeye? superior customer service! Short wait times reps are knowlegable and friendly. What do you dislike about Birdeye? always a pleasent experience! all of my needs are met promptly What problems is Birdeye solving and how is that benefiting you? Birdeye is utalized for customer feedbacks, after visit reviews

"Birdeye reviews"

What do you like best about Birdeye? Very easy to use. I like working with Shail and Dakota What do you dislike about Birdeye? Software is very helpful in getting reviews to our clients What problems is Birdeye solving and how is that benefiting you? Ease of use to get reviews done

"Very helpful and clean tool"

What do you like best about Birdeye? I love the simplicity of the Birdeye platform. I know exactly where everything is without an in-depth tutorial. The team that comes with it is invaluable, and the team is fantastic about walking you through the process to ensure you are using every feature. What do you dislike about Birdeye? I don't love the reporting. I wish it included more information that going straight to Google gives you. What problems is Birdeye solving and how is that benefiting ...

Good information on how to use the…

Good information on how to use the platform better and easier

Birdeye client for over 7 years!

We have been a Birdeye client for over 7 years! It has been a wonderful experience. Starting with our need to gather more positive online reviews throughout the years Birdeye has become an even more intricate part of our customer service experience. They continue to meet needs we didn't even know we had, webchat, sms, referrals, and more.