BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Has transformed how we handle questions and reviews"

What do you like best about Birdeye? Birdeye gives us the ability to manage all our reviews for hundreds of distinct locations, all in one place. THis has proven invaluable as a time savings, the associated costs savings and overall ease of use. What do you dislike about Birdeye? As you grwo, and add more locations, the costs per location will begin to add up. What problems is Birdeye solving and how is that benefiting you? Ability to handle hundreds of locations under one umbrella

"Customer service is unsurpassed"

What do you like best about Birdeye? We've never experienced better customer service anywhere! They are prompt, thorough and knowledgable and provide solutions usually within 24 hours, unlike their competitors! What do you dislike about Birdeye? We've not experienced problems that they didn't fix. Recommendations to others considering Birdeye: I highly recommend Birdeye to any company needing an app to communicate with their customers and employees. What problems is Birdeye solving and how ...

"Wonderful customer service with prompt and attentive troubleshooting."

What do you like best about Birdeye? The timeliness and ease of customer service. They go above and beyond to resolve issues and teach along the way. I am never hesitant to reach out because they are so welcoming of questions and warm with every interaction. What do you dislike about Birdeye? I wish there had been a little more depth in the initial training (espeically in regards to review analysis), but I understand that it takes reps to understand any platform. What problems is Birdeye ...

"Awesome to Deal with"

What do you like best about Birdeye? Great for reviews, great platform, easy to use What do you dislike about Birdeye? Not much to dislike really, wasy to use. What problems is Birdeye solving and how is that benefiting you? Helping us to easily get reviews and then answer them

"Easy user experience"

What do you like best about Birdeye? How simple it is to request feedback from customers about satisfaction on the job performed What do you dislike about Birdeye? Nothing - all seems to be very simple and easy to use so far! What problems is Birdeye solving and how is that benefiting you? A platform for customers to provide feedback on our services

"Birdeye's benefits to business"

What do you like best about Birdeye? Birdeye is a remarkable software that has positively impacted our business operations. The chatbot tool provides us with consistent customer engagement. The review generation tool is excellent for garnering valuable customer feedback in a concise way. What do you dislike about Birdeye? One aspect that has room for improvement is the mobile application. It lacks some of the desktop version's features, making it less convenient for on-the-go access. The ...

"CMO"

What do you like best about Birdeye? Birdeye makes it really easy to manage our online reputation across platforms for all our locations. It's helpful to be able to report to executives through their visual reports. What do you dislike about Birdeye? The fact that we cannot build custom reports based on our unique needs. What problems is Birdeye solving and how is that benefiting you? Making it easy to manage online reputation for our organization. It helps us generate leads organically by ...

"Excellent Customer Service - Teammates That Help Drive Your Business"

What do you like best about Birdeye? The customer service I receive from Birdeye is top-tier. I never have to wait long for a response, and they are always willing to help me in any way they can, even if that means reaching out to people outside of Birdeye for more information. What do you dislike about Birdeye? That I can't filter by location in the inbox section of Birdeye (but I know this is a request by many and is something the product team is looking into). What problems is Birdeye ...

"We received help adding a great feature for our business."

What do you like best about Birdeye? We enjoy the chat feature and the ease of responding to reviews. What do you dislike about Birdeye? Integration was a little tricky, but we found ways to work around it. What problems is Birdeye solving and how is that benefiting you? It makes it more convenient to answer guests' common questions.

"very effective and easy to use system"

What do you like best about Birdeye? being able to post your new reviews on all of the platforms and being able to bulk load contacts to the system What do you dislike about Birdeye? we havent come across any as of yet as we have not been long using the system What problems is Birdeye solving and how is that benefiting you? it is easeier to use that google review for our clients