BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Significant consolidation and 40% cost reduction"

What do you like best about Birdeye? Automation of so many functions and I was able to consolidate many applications under one roof. What do you dislike about Birdeye? Not applicable to our business as there is nothing I dislike. What problems is Birdeye solving and how is that benefiting you? Management of online reputation, surveys for feedback, no answer to phones and it is managed- I don't lose sales opportunities. Webchat and appointment booking.

"Responsive & Insightful: Great tools to measure customer service performance"

What do you like best about Birdeye? When I found our company receiving a number of negative reviews that were not being countered with more positive reviews, I contacted BirdEye directly to secure their assistance in crafting Reviews Request Campaigns that would make a difference. My account representative stayed on the line with me for more than an hour as we developed a far better, more inviting series of messages to our customers to share their positive experiences. Within 24 hours, I ...

"Easy to use product"

What do you like best about Birdeye? How easy it is to use templates to complete review responses for customers. What do you dislike about Birdeye? The inbox can be very slow when trying to talk to several customers. What problems is Birdeye solving and how is that benefiting you? How much easier and quicker the product is working to manage business/customer relations. It helps keep us on track and definitely more productive. The review responses are the easiest and quickest.

"Great Brand Reputation Management Partner"

What do you like best about Birdeye? The tool is very easy to use and robust at the same time. Gives me everything I need to make managing our brand reputation management strategy easy. And Google Seller feature makes our ads stand out even more, which leverages the value of our online reviews! What do you dislike about Birdeye? I'd like to see a completed reviews metric in the conversion funnel, and not have it end with just review links clicked. What problems is Birdeye solving and how is ...

"Great Experience"

What do you like best about Birdeye? Very helpful people and are there to work through issues What do you dislike about Birdeye? the cost is high, and finding a way to justify it with the their team What problems is Birdeye solving and how is that benefiting you? Birdeye is solving automation issues for us

"Garner reviews easily, automatically"

What do you like best about Birdeye? Automated review collection inquiries. Ability to intercept negative reviews What do you dislike about Birdeye? Nothing really very happy with software. Recommendations to others considering Birdeye: Birdeye helps you gather reviews from happy customers. The best way to deal with inevitable negative reviews is to have an abundance of legitimate positive reviews. What problems is Birdeye solving and how is that benefiting you? Gives an option for unhappy ...

"Great way to strengthen your SEO"

What do you like best about Birdeye? Birdeye has allowed me to broaden my presence on the web in order to attract more patients through reviewd. What do you dislike about Birdeye? There is nothing that I dislike about Birdeye. Recommendations to others considering Birdeye: It is money well spent in order to improve you social presence. What problems is Birdeye solving and how is that benefiting you? I have a difficult time asking patients to review my office/work. BirdEye has allowed me to ...

"Easy to use!"

What do you like best about Birdeye? Text links! easy to login and send text links to people and coordinate all websites What do you dislike about Birdeye? Not sure if it posts to yelp and google together and I wish the quick link was directed for text directly What problems is Birdeye solving and how is that benefiting you? I like the updates-quick links and review quick link

"Birdeye for the win"

What do you like best about Birdeye? I love that Birdeye gives my company positive exposure. We have a lot of great people who work there and Birdeye gives them an opportunity to be put in a positive light. My company has been around for 60 years and the Birdeye reviews are a great way to show the public what a great product and service team that we have to offer. It is very user friendly and was simple to show new employees how to use. What do you dislike about Birdeye? I did not like that ...

"Excellent service and representative"

What do you like best about Birdeye? My rep, Sahil, is excellent. My prior reps, Jason and Josue were also amazing! Anytime I have a question or feel like I need more insight into an area of the site, Sahil is very responsive and gives me a good explanation. Also, the product itself is great. I love that I can respond to reviews right from the Bird Eye dashboard and not have to log into each platform individually! I also love the dashboard so that I can see a quick snapshot of our overall ...