BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Amazing Volume of Reviews"

What do you like best about Birdeye? How easy is was to implement for the fives offices what we have What do you dislike about Birdeye? Nothing, It is everything we need for our business What problems is Birdeye solving and how is that benefiting you? Helps us manage all our reviews and contacting customers in one place

"Easy to message customers"

What do you like best about Birdeye? The features it offers, auto replys, voicemail options, reviews etc, What do you dislike about Birdeye? Getting in touch with their customer service team What problems is Birdeye solving and how is that benefiting you? Quick interactions with customers

"Reviews Simplified"

What do you like best about Birdeye? Birdeye has been great for our business in organizing and posting our customer reviews, and it is makes it easy to request reviews from customers as well. With Birdeye, our customers only need to leave one review, and it gets posted to several different websites. What do you dislike about Birdeye? I haven't really found a downside to using Birdeye. What problems is Birdeye solving and how is that benefiting you? Birdeye makes it easy for us to request ...

"Excellent Product and service"

What do you like best about Birdeye? I like the ease of use of the platform, the automatic reviews and the fact we can contact customer via text from the computer What do you dislike about Birdeye? Cannot make a custom voicemail, it is a computer sounding voice therefore sounds a bit scammy What problems is Birdeye solving and how is that benefiting you? We can now have all conversations with customers in one central location, this is a game changer for us. We are more productive as a ...

"Great Birdeye Experience!"

What do you like best about Birdeye? I love that we see results immediately. We are gaining traction in search, obtaining great reviews, and can manage so many different assets right from the platform. What do you dislike about Birdeye? No dislikes! We have had a great experience. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping us collect reviews easily! I am able to manage sending review requests out to clients, and no longer need to count on my reps to ...

"extremely beneficial platform for all forms of business"

What do you like best about Birdeye? The best part of Birdeye is their review platform and integration with Google. What do you dislike about Birdeye? Downside to Birdeye is that there are cost for each indivisual service. What problems is Birdeye solving and how is that benefiting you? Birdeye solved our need to consolidate services into one platform.

"BirdEye is a business game changer!"

What do you like best about Birdeye? The ability to manage several platofrm correspondces in ONE portal. Also, everything that goes out from BirdEye looks every professional. What do you dislike about Birdeye? When you have sent a campaign and you are looking at people who recieved it, it just shows names instead of all of the columns associated to that person IE: phone, email, patient coordinator What problems is Birdeye solving and how is that benefiting you? Being able to respond to ...

"Great service and customer support!!"

What do you like best about Birdeye? They have built a great platform to connect with your patients. And they keep updating it to allow better changes. What do you dislike about Birdeye? With the recent updates I really don't have any issues with them. What problems is Birdeye solving and how is that benefiting you? Speaking with patients that aren't tech savvy

"Very good. Very helpful"

What do you like best about Birdeye? The help that everyone gives on evrything. What do you dislike about Birdeye? Everyone is very helpful on everything, I have nothing that I dislike. What problems is Birdeye solving and how is that benefiting you? They helping with our reviews.

"User friendly platform for managing locations of my business."

What do you like best about Birdeye? I can find my locations and sort them however I want. I am able to see multiple directories What do you dislike about Birdeye? It often times takes a long tome to load. What problems is Birdeye solving and how is that benefiting you? I am able to see what directories are not connected for reviews.