BirdEye Reviews in June 2026: User Ratings, Pros & Cons

"Great customer service and product"

What do you like best about Birdeye? It is very user-friendly with a lot of tools, including AI, and customizable features that are helpful. Client services are also very helpful and responsive. We have had a significant increase in reviews and we are happy to have help in the efforts. What do you dislike about Birdeye? No complaints. We have had a good experience, customer service and we're happy with the platform and the results from our efforts to increase our ratings and reviews. What ...

"Birdeye G2 is great!!!!"

What do you like best about Birdeye? They are awesome on capturing all website activity !! What do you dislike about Birdeye? Nothing to dislike about they system it's pretty self explanatory. What problems is Birdeye solving and how is that benefiting you? Communicating directly with website activities

"Birdeye G2 is great!!!!"

What do you like best about Birdeye? They are awesome on capturing all website activity !! What do you dislike about Birdeye? Nothing to dislike about they system it's pretty self explanatory. What problems is Birdeye solving and how is that benefiting you? Communicating directly with website activities

"Sports Bar / Hospitality Solution"

What do you like best about Birdeye? Birdeye is excellent for managing multiple online review platforms and business listings, the support team are also invaluable in offering advice and strategies. What do you dislike about Birdeye? The UI was initially clunky but has improved, we were using Cube online but it has transitioned to Birdeye which is a sleeker interface. What problems is Birdeye solving and how is that benefiting you? Birdeye keeps everything in one place and helps to ...

"Very professional and efficient."

What do you like best about Birdeye? The onboarding process was handled by Itishri Kakkar, who helped us immensely. She was very professional and handled all of my concerns. What do you dislike about Birdeye? Nothing at the moment. So far everthing seems to be working well What problems is Birdeye solving and how is that benefiting you? Helping us with google revies and chat bots for our website.

Great service

Great service. Simple and user friendly. Great support during on-boarding and quick response from the support team.

"Great service"

What do you like best about Birdeye? User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team. What do you dislike about Birdeye? I don't have anything to dislike about Birdeye. What problems is Birdeye solving and how is that benefiting you? Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks ...

"Exceptional! "Birdeye" is an appropriate name for what it offers."

What do you like best about Birdeye? I appreciate the simplicity and organization that Birdeye offers as well as the delegation in the chat. What do you dislike about Birdeye? Salesperson was in a rush to move on to his next lead when I was trying to make sure that Birdeye would automatically upload demographics daily. I haven't heard back from them about that in a few weeks. What problems is Birdeye solving and how is that benefiting you? Streamlining chat platforms to make it easier to ...

"Staying Connected With Birdeye"

What do you like best about Birdeye? Improving our Google performance and maintaining a high amount of positive reviews. What do you dislike about Birdeye? At times the inbox is slow to pull up the messages that need reponses. What problems is Birdeye solving and how is that benefiting you? Birdeye is helping our company connect to our customers with a platform that is easy to use but at the same time confussing on our end when it's a maintains request and it sits in queue until someone in ...

"Birdeye has helped us gain and manage our online presence with consistent reviews."

What do you like best about Birdeye? The ability to automate and send reminders for us to respond to and thank our patients who review. Also helps us identify areas we need to focus on if there's an issue. What do you dislike about Birdeye? Sometimes it's not the easiest to figure out how to deselect an outgoing review request. What problems is Birdeye solving and how is that benefiting you? It's been helping bring us out of online obscurity. Our review numbers have significantly grown and ...